Why won't my earbuds hold a charge?

First make sure the earbuds are properly aligned to the gold dots on the case before charging. If that is unsuccessful, try turning off your Bluetooth connection from your device settings and place the earbuds back into their case for 1 minute.

Why won't my earbuds connect to my device?

Make sure your Galaxy Buds have been charged for at least 15 minutes before trying to connect them to your device via Bluetooth connection.

My app shows an error message for the left bud that is not producing sound. What should I do?

An error message indicates a loss in Bluetooth connection. Make sure your Galaxy Buds have been charged for at least 15 minutes, then attempt to repair them to your device.

Buds aren't holding a charge?

Make sure the earbuds are properly aligned to the pogos (gold dots) on case before charging. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone.

My earbuds are defective.

After ensuring that your earbuds have been charged for at least 15 minutes, update your Galaxy Buds’ software by connecting them to the Wearables App. Once in the app, click: About Earbuds > Update earbuds software > Download and install > Download.

Galaxy Buds True Wireless Earbuds Wireless Charging Case Included Black

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Description

Power up to power on get up to six hours of battery life with an additional seven hours from the case that doubles as a wireless charger
Premium sound tuned by AKG, an optimized driver offers substantial bass, while a volume driver gives you a wider range of sound
Just what you want to hear control how much surrounding noise you want with ambient aware. Quick ambient mode lets you hear traffic, flight annozments and coworkers calling out to you
Sounds good. Feels good. Galaxy buds come in three adjustable ear tip and wingtip sizes right from the box
Resists water with splash resistant technology, your galaxy buds handle splashes, sweat and spills
The galaxy buds pairs with both android and iOS compatible devices via bluetooth connection. Use with a smartphone and tablet running Android 5.0 or higher & RAM 1.5GB above. Automatic sync and ambient aware mode only available for Android; iOS users can use voice command/Siri
US Version: Comes with quick start guide, and 1 year product (information on the retail package). Android 7.1.1 or higher required. Battery capacity (Earbud):58mAh

Pair Samsung Galaxy Buds with your phone or tablet and go. Listen and chat during the day, then wirelessly recharge for 15 minutes to get up to 1. 7 more hours of play time. Tuned by AKG, Galaxy Buds deliver clear calls, your favorite podcasts and the music you love while keeping you aware of your surroundings when walking, working or working out. water proof IPX2 (Splash resistant).Battery Capacity (Earbud) 58mAh.Battery Capacity (Case) 252mAh. Compatible Specification of Smartphone: Android 5.0 ↑ , 1.5GB ↑

Specifications

ASIN	B07MWCNR3W
Additional Features	wireless
Age Range Description	Adult
Audio Driver Type	Dynamic Driver
Battery Charge Time	13 hours
Best Sellers Rank	#310,097 in Electronics ( See Top 100 in Electronics ) #10,974 in Earbud & In-Ear Headphones
Bluetooth Version	5.2
Brand	Samsung
Brand Name	Samsung
Built-In Media	Samsung Galaxy Buds
Cable Features	Without Cable
Carrying Case Battery Average Life	7 hours
Carrying Case Battery Capacity	7 hours
Carrying Case Color	Black
Carrying Case Material	Plastic
Color	Black
Compatible Devices	Android and iOS Devices
Connectivity Technology	Wireless
Control Method	Touch
Control Type	phone control
Controller Type	HomeKit
Customer Package Type	Standard Packaging
Customer Reviews	4.5 out of 5 stars 35,269 Reviews
Ear Placement	In Ear
Earpiece Shape	Rounded tip
Enclosure Material	Plastic
Form Factor	In Ear
Generation	1
Global Trade Identification Number	00887276303987
Headphone Folding Features	In Ear
Headphone Jack	Wireless
Headphones Ear Placement	In Ear
Headphones Jack	Wireless
Input-Device Interface	Bluetooth
Item Weight	4.8 ounces
Manufacturer	Samsung Electronics
Mfr Part Number	SM-R170NZKAXAR
Model Name	SM-R170NZKAXAR
Model Number	SM-R170NZKAXAR
Noise Control	Active Noise Cancellation
Noise Control Features	active_noise_cancellation, ambient_aware
Number of Items	1
Number of Packs	1
Number of Power Levels	1
Specific Uses For Product	Sports and Exercise
Style Name	Earbuds
UPC	887276359953 887276303987
Unit Count	1 Count
Warranty Description	1 Year Manufacturer
Water Resistance Level	Water Resistant
Wireless Technology	Bluetooth Version::Bluetooth Profiles

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