just opened and set up Christmas tree. It does not have any motion. WHY?

You need to use the AC adapter that should have been supplied with the decoration, and then slide the switch on the rear of the base to turn it on. If you don't want to use the AC adapter, then you can unscrew the battery cover plate base, install batteries, and then operate the switch on the rear of the base. One position on the switch should light all the lamps, make the trains move, move Santa and the reindeer around the top, and play the Christmas tunes. The other position does all the preceding, except play the music. Hope that helps.

Are replacement adapters available for purchase? Mine doesn’t work, nor does the piece work with batteries. Replacement universal adapter did not work

I'm not sure. One thing I am sure about is that this thing is a piece of junk. It worked for 2 Christmases and then it stopped working. It would come on maybe once a day if we were lucky. Beautiful piece but terrible construction. We don't even put it out anymore. It's not very pretty just sitting there with no lights or sounds. Customer service says they only warranty it for 30 days and that's about how long it works. Will never order from Bradford Exchange again.

Where can I get assembly instructions so I can try to repair it? Bradford exchange ignores my question

Where can I take my Thomas Kinkade crystal tree to repair the train that has stopped running.

How do you make music work?

There is a switch to turn the music/lights on.

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Thomas Kinkade Animated Tabletop Christmas Tree with Train: Wonderland Express

Product ID: 1161474

Details

Brand
The Bradford
Color
White and
Material
Resin
Style
Contemporary
Theme
Christmas

🎄4 rotating animation levels

🎶8 classic Christmas carols

🚂Wonderland Express train climbs tree

₨17419

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Description

🎅 Light up your holidays with the magic of motion and melody!

MUSICAL HOLIDAY AMBIANCE - Plays a medley of 8 beloved Christmas carols to set the perfect seasonal mood.
HANDCRAFTED ARTISTIC DETAIL - Meticulously painted resin with glitter-touched snow for authentic festive charm.
EXCLUSIVE COLLECTIBLE DESIGN - A Bradford Exchange original inspired by Thomas Kinkade’s iconic Painter of Light artwork.
BRILLIANTLY ILLUMINATED VILLAGE - 12 glowing buildings and 24+ handcrafted figures bring holiday magic to life.
ENCHANTING MULTI LEVEL ANIMATION - Experience 4 dynamic rotating scenes including Santa’s sleigh in motion.

This exclusive Thomas Kinkade animated tabletop Christmas tree from The Bradford Exchange features 4 levels of rotating movement, including Santa and his reindeer, 12 illuminated buildings, and over two dozen handcrafted figures. Crafted from resin and hand-painted with glitter accents, it plays 8 classic Christmas carols and includes the Wonderland Express train that climbs the tree, making it a unique collectible and festive centerpiece.

Specifications

ASIN	B001L01CWI
Additional Features	Handcrafted, fully sculptural, Plays Music
Best Sellers Rank	#1,337,721 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #20,781 in Seasonal Décor
Brand Name	The Bradford Exchange
Collection Name	Winter
Color	White and Silver
Customer Reviews	4.4 4.4 out of 5 stars (623)
Finish Types	Painted
Included Components	AC adapter (included)
Item Depth	12 inches
Item Dimensions D x W x H	12"D x 12"W x 16"H
Item Weight	8.5 Pounds
Manufacturer	The Bradford Exchange
Manufacturer Part Number	1400328001
Manufacturer Warranty Description	We offer a 100% satisfaction, 365 day return guarantee.
Material Type	Resin
Model Number	1400328001
Mounting Type	Tabletop
Number of Items	1
Occasion	Christmas
Product Care Instructions	Wipe Clean
Recommended Uses For Product	Christmas Tree
Size	12x16 inches
Style	Contemporary
Theme	Christmas
UPC	709792405313 709792176183 709792199168
Unit Count	1.0 Count
character	Christmas

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TrustScore 4.5 | 7,300+ reviews

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₨17419

Duties & taxes included

In stock

Sold byAmazon SeychellesDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Seychelles.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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