Pit Boss 5-Series Vertical Pellet Smoker Smoke Steel BBQ Tube (4.6 cu ft)

Product is just as advertised. However, it was received with shipping damage. Seller issued ok to return but item weighs over 100 lbs and would need to be crated for shipping. It was assumed I would be responsible for the significant costs to return unit and I was not able to resolve the issue through Amazon.

I was Leary after reading the bad reviews and I should have trusted my gut. I purchased this in October and it hasn’t operated correctly since I uncreated it. So you say what’s wrong. I say what’s not wrong. I’d be afraid to cook a hamburger pattie on it. Now I’m stuck with it and can’t return it. Don’t buy one of these. You will be very disappointed.

I've had this dude for about 6 mos. now...can't complain at all...it does what it's designed to do...set it and forget it...I sympathize with some other reviewers who are having so many probs with this thing...I can only comment on the one I have...I do believe the company should stand behind this product and remedy the probs others are having...that would be just good business ethics...

Only used it twice had trouble with err code both times. Had to shut it down and clean it out both times. Found out the vent on top has to be wide open at all times which doesn't make sense to me, because it's just an open vent with a dome cover. Hope next time I don't have any more trouble with it. Clean up and empty of pellets are a pain in the neck. You can't get all the pellets out so you have to burn them out, having said that you will have a loss of unused wasted pellets after each use.

I purchase my pit boss smoker after using a homemade vertical smoker for years. My homemade smoker holds temperature better but that doesn't seem to matter that much. I get great results from the pit boss vertical smoker. You do have to take care of it and vacuum out the fire pot. Do not get moisture in the pellets. You know take care of it and it will take care of your meat.

I've had mine since Christmas. Cooked everything pizza, steaks, burgers, ribs and even put 80lbs of Boston butt with enough room for two racks of ribs on top. The only issue I have is the temp probe is usually 50 to 75 degrees off. I bought a bunch of oven temp readers and found my sweet spots so now it's not an issue. I'd say this is the best smoker I've ever used.

Horrible product. In the year that I've owned this smoker it has worked properly only once! Twice Pit Boss has sent me a new electronics board (that I of course have to install -grrrr!). They've also sent me a new thermostat (and again I have to do the install). This is huge POS! I would not recommend Pit Boss!!

Seems sturdy, but was missing parts right out of the box. Store I bought it from wanted no part of it after selling it ao I called customer service. They were great. Used it once for 3 hours last summer then covered it and stored it in my heated garage. Just took it out to use it yesterday and it's completely DEAD. Customer service at pit boss said to try to replace the fuse, which is a massive chore. This smoker is not user friendly. I had to empty half the 50 pounds of pellets from the hopper, flip it onto the back, remove the grease tray and brackets, and unscrew the control panel. After all of that it wasn't the fuse. They are now sending me a replacement control panel. Just what I want to do. Work on my brand new smoker and start replacing parts myself. It only got two stars because customer service is wonderful.