Treadmill

Treadmill is easy to use, love the speed options and how responsive it is. Design is great with the handles for incline and speed being very useful. The oversized running platform is excellent! Never feel like I’m going to fall off the back or the sides. Seems sturdy! Great purchase

This is a great machine and the company has amazing customer support! This is my 4th treadmill in 37 years. I paid twice as much as I did for my last machine but after researching for 2 years I was very confident that the Horizon would meet my needs for a long time. The box arrived in rough shape but the packaging was very strong. I assembled by myself with no problem, just needed my wife to hold part of the console while I fit it. There were a few problems with the treadmill, probably caused by rough shipping but when I contacted Johnson Fitness they immediately shipped out replacement parts and arranged for a tech to install them. I wanted a treadmill with a powerful motor, long and wide belt and with a strong frame that can stand up to the thousands of miles I’ll put on it. I don’t need a. “smart” machine with bells and whistles and subscription type apps that I won’t use. I either watch YouTube or run with Zwift which is very easy to connect to using my phone. I use a y adapter and hdmi cable to connect to a tv to watch. Bottom line I Strongly recommend this treadmill.

Let me start with this. I write very few reviews on Amazon. If you look at my past reviews, I don’t think I’ve written any. Almost all of my Amazon orders have arrived as expected, and if I’ve ever had an issue, I’ve contacted the company or Amazon and it’s usually been resolved in a timely manner. This is the first product I’ve ever had a negative experience with. First, my family runs a lot. So I started searching for a decent at-home treadmill that would be close to an industrial standard, but not cost $6,000. I found a couple options and ended up picking Horizon because I liked the dial controls and the simplicity of the screen/monitor setup. I don’t use any fancy programs, I just wanted something I could run on, do intervals, and have a simple display. Full disclosure, the treadmill does do those things. It met all my expectations in that regard. My issue started when it was delivered. While putting it together, I found that the frame had rust all over it. I still assembled it to test it and decide whether I wanted a full refund or a replacement. I assume it sat in storage for some time, because the rust was significant and the deck was extremely dry. Even after using the full bottle of included lubricant, I couldn’t get it lubricated enough to function properly. It would not go over 3 mph, and the belt would heat up and eventually stop after about 5 minutes. Realizing this was clearly defective, I emailed the company asking for next steps. After receiving an automated “we got your message” email, I waited a couple of days with no response. I then called the company and was told it can take several weeks to respond to emails and process returns. At that point, I was very frustrated and started reading Amazon reviews to see what others experienced. I found that many people had similar complaints, but were able to get help through Amazon. So I went that route. There’s a lot I could say about that process. Amazon made several mistakes and even gave me incorrect information at times, but in the end, they made it right and provided credits to my account, so I won’t go into all the details. I decided to try a replacement to give Horizon another chance, thinking maybe I just got a bad unit. Amazon did get me a replacement in a reasonable timeframe. Unfortunately, when I unboxed the second one, it also had some rust, although it was much better than the first. I was able to assemble it, properly lubricate it, and actually use it. I’ve been using it for a while now, and it seems decent, so I decided to keep it and accept a partial refund (through Amazon). WITH THAT SAID, when I received the replacement, I noticed some major differences. In several areas, it was clear they had swapped out metal components for lower-quality materials. For example, the feet on the first (heavily rusted) unit were steel and encased in hard rubber. The replacement had brass feet with a cheap pad on the bottom that tore off when moving the deck. That’s just one of several differences I noticed. My overall impression is that Horizon originally made a good treadmill that received strong reviews, then started cutting corners to reduce costs while continuing to benefit from those earlier positive reviews. The core components, the deck, belt, and motor, seem to still be solid, but many of the smaller parts feel cheaper and lower quality. If I could go back, I would have purchased a competing treadmill instead of this one. It seems like they’ve lost their way, at least with this model. Oh, and for what it’s worth, the entire process, from receiving the first unit to finally having a functional one, took over a month. I’m also still waiting on a response to that original email from the company. Their support is essentially nonexistent, and they don’t seem to care about their customers.

I just finished putting this treadmill together. It was simple enough to put together with really only 4 steps. You will probably need someone to help you with the console when putting that one but other than that its a one person job if you can lift 50lb easily. The treadmill when received looked fine, after pulling everything out I found the pallet on the bottom broke from probably being lifted. I never saw that on delivery. But the pallet ended up pushing into my console and cracking it. I called Horizon and though the console is on back order until end of November, it doesn't sound like any issue getting a new one. Horizon also offered to send out someone to install it but its only a few screws and maybe 30 minutes top of work. I read other reviews that they had a broken console issue as well. I think its partially the shippers fault but you could also put some blame on horizon I guess based on the placement of where the console is and the padding around it. For a 340lb treadmill I think overall they did a good job packaging it, its just part of the shipping game. As said above this is a 340lb treadmill so when you get it if you live in an apartment or a place without a garage make sure to have someone there with you and so lifting straps and a dolly if possible. My shipper brought it right into my garage and then me and another guy lifted it first with a dolly then down stairs with lifting straps. I wish these treadmills came in seperate boxes one for the console, one for the motor, and one for the frame. Not even sure if that's possible but would make moving it so much more easier. The trick when putting it all together is keeping everything lose, don't tighten anything down until the end. Everything fits snug so to make it easier to put things together its good when there is a little give. Horizon gives you all the tools to put it together the only thing extra you need is a pair of scissors and a spot to put all the cardboard and wood for packing (there is a ton). After putting it all together I was able to move the treadmill with some ease. This thing is a beast and when folded up you can lean it back and use the wheels to move it around you just have to make sure you have wide enough area. If I could change one thing with maneuverability it would be to add larger wheels. It does move I just think bigger wheels might help a little more for moving on carpet. After getting it situated I had know problem loosening the belt and lubricating it. They include a bottle which you have to use half a bottle every 150 miles. After lubrication the treadmill ran smooth, I ran a quick mile and had no issues. I haven't messed with any more features but after I get my new console I will update my review with things I have learned.

Once operational it is a nice, quiet, smooth running device with several nice functions. I knocked off the 5th star because of the assembly. If you have the option for delivery and assembly I would strongly suggest it. It comes in a large box, ~7'x2.5'x10" and weighs about 350 pounds. Quite difficult to maneuver. Assembly is definitely not a one person job as legs that hold the console are heavy and the console is bulky. The control cable that is required to be fished up the right leg gets hung up on the joint inside the top arm but with a lot of gentle coaxing it can be done. The most frustrating parts are lining up the bolts to secure the legs to the frame and then the console to the top of the legs. And that was with following the directions not to tighten the bolts up until the end. The addition of guide pins to help align the bolts with the threaded holes would be a huge benefit. Do yourself a favor, get the assembly option. Unfortunately assembly was not an option when I purchased my treadmill.

If you look at the video, you will see : When I received the treadmill, the box was in terrible condition—it was ripped up in several places and had what looked like black oil stains or possible burn marks on it. This was alarming and did not give me confidence in the condition of the item inside. After opening the box, I could see the treadmill appeared unused, but things only got worse from there. The treadmill is extremely heavy, and I physically cannot return it to the post office on my own. I decided to go ahead and assemble it, only to find that the base frame had a visible crack. That’s a huge disappointment, especially since I previously had a NordicTrack treadmill from 2015 that eventually stopped working—I expected more from this one. Additionally, the tool package included oil, which had leaked everywhere inside the box. Everything was covered in it. That’s not acceptable for a brand-new purchase, especially at this price point. Once I finally got everything together, the treadmill powered on but immediately started showing an error code that seems to be related to voltage issues. I tried plugging it into different outlets, but the issue keeps coming back. The power cord itself had a noticeable pinch in it when I unpacked it, though it wasn’t cut or exposed. I’m concerned about whether this treadmill is safe to use. While it technically works, I don’t want to risk voiding the warranty or, worse, damaging my home or risking injury. I paid $1,600 for this, and I expect it to last at least 10 years—not arrive damaged, leaking oil, and throwing error codes right out of the box. I need help resolving this issue—whether that’s a replacement, repair, or professional inspection. Please advise. Tell me you got me for the next 5 years at least. Amazon took it back and that is better than any company you buy from. Much love. I miss the Treadmill it was a very good one. I think I just got one that was a little off.

I really wanted to like this, but it is just blah. I once owned a bow flex at the same price point, it was overall a much more polished and functional machine. The reason I purchased this machine is that it has full functionality without any membership or internet needed, which seems hard to come by these days. I also like the dial controls for speed and elevation. The speaker quality is fine and there hasn’t been any connectivity issues. The controls are very basic and I don’t feel they are user friendly, and the mode can’t be changed on the fly. The elevation is my biggest problem. It could just be perception, but the elevation seems much less than I have used before for a similarly rated machine. The main problem is the elevation can’t be fully utilized, as the speed will start to greatly increase once the elevation gets too high. I contacted the company to fix the problem. They told me they would send a software update that would fix the problem, it didn’t. I’m just going to live with this machine, since it’s so big and awkward to deal with. I don’t think it was a good value and I likely wouldn’t buy more from this company.

In love!! This thing is heavy. It was delivered behind my vehicles before work (we have snow), the guy couldn’t get it any closer to the house. My husband and I took piece by piece out of the box to get it inside. It took maybe 30-45min to get in working order. I really wish I would have thought about placement because if I use the incline, my head will smack a beam on the ceiling in our basement so it does need moved. I feel like the belt slides to the left no matter what I do but only noticeable if I’m staring at it while walking. Easy to use, not sure about the buttons. I haven’t read the instructions on how to switch the program but I also haven’t been too concerned about doing so. It’s huge and I love it. I’m 5’9 and it is perfect for my stride length. I can run and walk comfortably—maybe even gallop if I was feeling wild haha. I am 227lb and it doesn’t seem to mind. I don’t have to worry about it breaking or trying to take me out while using it. It was on the price tag side of life but I wanted the best of the best—I think I found it.