2Packs KONNWEI KW850 Professional OBD2 Scanner Auto Code Reader (Red + Black)

I liked the feel of it, its big, good grip.Options are reasonable for what you pay, the programming seems solid.My only hang-up is the housing, okay, but seems like sorta cheap plastic with a removable rubber outliner. Not Waterproof, so be careful around wet areas.The PC software might need a bit of polishing, but okay I guess, considering you'll only use it for updates, data viewing and printouts.Now what I did with it first think I got it:First, I updated the first one (Black KW850), everything went well.Then I went on to update the second one (Red KW850), now this one it didn't pick up, so I contacted customer service through email. They responded rather quickly and they helped extensively.Red KW850 came out of box with firmware Ver: 4.1, could not connect to software to search updates. It recognized, just didn't give the option for a search or at least a display "latest firmware installed", something.Black KW850 came out of box with firmware Ver: 2.1, the software updated it to Ver: 3.2, took 5 minutes done.Now I've tried to get it connect, it sees it, but the update button doesn't highlight to do a search.Now I've asked the rep about it and if I should be concerned  about it.They told me I really shouldn't, the programming is pretty set and usually the updates are pretty small and few/far in-between. Most of the time the updates are mostly language related, like if they add a language for foreign use. But other than that it works Fairley well, at least just for personal use and maybe quick/easy professional use.So bottom line:good product, solid OBD2 programming, decent enough PC software (bit of work needed), housing okay (could be better w/added Waterproofing), solid OBD2 cable, comes with storage bag (thats a plus), pretty good manual (clear cut instructions & explanations). All in all, im good with it, for the price.Just so whoever reads this, Version's:Konnwei OBD2 KW850KW850 ProfessionalKW860KW870 w/ direct battery adapter cable (Unavailable on Amazon)