ZinusSuzanne 37 Inch Metal and Wood Platform Bed Frame/Solid Wood & Steel Construction/No Box Spring Needed/Wood Slat Support/Easy Assembly, Chestnut Brown, Queen

I ordered king size bed frame. While assembly, I noticed a defect on headboard. The hole on the headboard wasn't aligned with the frame so I couldn't screw in. I asked Amazon for a replacement for the piece only that's defective but they refused it and the only way I could fix the problem is that sending the whole package back to Amazon then they will send me a new package. Well...... it's a metal king size frame, freaking heavy, I had already unpacked and moved it to upper floor and been half way done of building it. Who wants to be bothered to disassemble, pack and send back????????? especially it's not your fault. I gave up dealing with amazon so I contacted the manufacturer next. Their customer service was much worse. They said they can't do anything since my return window wasn't expired yet. I've bought several products from Wayfair, and they don't have any problems to send me a replacement!!!!!I decided to return the whole product and to get a refund. Had to disassemble and managed to pack it again in a box, it took several hours. I was told to print the return label and drop it off to the local post office or whatsoever.It's 100LB and my car is too small to carry such a big item. I didn't want to go through the process because it wasn't my fault. After hours of conversation with CS staff back and forth, they finally agreed to send a carrier to pick it up at my place. I had to wait several weeks until they come. Finally removed that hideous big box from my entryway. Ordered Nov 25, 2019 and got a refund on Jan 16, 2020. What a waste of time and energy.Bottom line : BE CAREFUL BEFORE BUYING A HEAVY, HUGE ITEM FROM AMAZON. IF YOU'RE UNLUCKY AND GET A DEFECTIVE ONE(it's likely to get a defective one), IT'S VERY HARD TO GET A REPLACEMENT AND RETURN.THOUGH I LIKED THE PRODUCT, IT WAS DEFECTIVE AND THE CUSTOMER SERVICE FROM AMAZON/THE MANUFACTURER WAS HORRIBLE.

We have bought the zinus bed frame when looking for a solid and low profile. The steel frame structure is very well build and easy to assemble. The only complain we have was the colors of the headboard and the foorboard of the bed who dosen't match the description. It was suppose to be cherry pine wood (now the color is listed as chestnut brown), but it arrived in a kind of yellowish colors from de 70's. Because amazon offer us a discount and that would avoid to return a 140 lbs bed frame, we have decided to keep it, but we have sanded, dye and varnish the headboard and the the footboard of the bed. It took me a full day to do it.

Both headboard and foot boards damaged. Packaging was fine on the outside.Bed frame is solid. Great bed otherwise.

With our Endy Mattress there is no motion transfer and the bed is silent when we toss and turn in the night, no squeaks, no fuss no bother! Easy to set up, and everything fit together perfectly. The only complaint I might have is that we wish the bed was a bit taller as we are both tall, however the dogs love it as they can jump in easily! However our bed we replaced was so tall we almost needed a ladder to get in, so just a bit of having to get used to the lower level. The price was excellent, we are very pleased.

I would have given it higher scores. I love how easy the instructions are and the little rachet tool that comes with it. They could give Ikea some advice :) The metal seems sturdy and it is a good design. The only reason I didn't give higher stars is that by the time I had half assembled it I realized the wood in the headboard was cracked. I was hoping hoping for just a replacement part but Amazon only can do whole returns. I did not twant to pack everything back up again and send off. Too much work. So I kept it and hoped the wood will hold out.