WinkBeds Mattress For Sale - Best Rated Mattress - Mattress Warehouse - Foam Mattress + AirSprings + Gel Hybrid, 100% CertiPure, Medium/Firm Mattress Like Hotel Mattress

After having tried several mattresses from big chain mattress stores that didn’t work comfortably for us, we discovered WinkBed and were very impressed by their website, policies, and warranty plan. However we were terribly let down. At almost exactly 2 years of owning the bed we have now replaced it due to an uncomfortable compression, leading to severe stiffness, body aches, insomnia, and our inability to continue rotating the mattress on schedule (it caused major issues for my wife’s back so we had to keep the defective side in my position). We believe that it was a mattress defect, as does the owner of the store where we got our new mattress. We contacted WinkBed repeatedly and received no support or resolution. In short, I would not recommend WinkBed nor respect their guarantee. If you want a more in-depth story, read on…We researched and decided to order the WinkBed mattress because of their marketing: Lifetime warranty, $300 off sale, free returns, and a 120-day trial. It cost us $1500. The only thing we didn’t really like was that you can't flip the mattress when rotating – it was ONE-SIDED USE ONLY. We purchased the king-size Luxury Firm. We are between 150-175 pounds each, so shouldn’t have put any unusual stress on the mattress. The day we got the mattress, we marked our calendar and religiously rotated the mattress per the company’s specified schedule – every two weeks then every two months.We first contacted WinkBed for Customer Support in June 2020, about 10 months after getting the mattress. We reporting that it felt like something “was poking me in the back when I lie down”. We also described experiencing a slope from the middle to the edges and that it was much softer than we had anticipated. Customer Support responded that “Since your trial period has concluded, we unfortunately would be unable to accept a return or exchange of the mattress.” But they reminded us that we could use our “50% off any reason replacement guarantee, to replace your current bed with a firmer version for 50% off retail price.” We replied indicating that the issue was the slope and something poking from the mattress and requested that this be included in the Lifetime Warranty (per website: “For the lifetime of your ownership, we’ll replace your mattress with a brand new WinkBed at absolutely no charge to you if yours is defective in workmanship or materials, waiving all transportation costs if a manufacturing defect or materials failure is confirmed to exist. That simple.”)At this point Customer Support responded with a request for photos, indicating that “the lifetime, non-prorated replacement warranty covers any sag of 1.5 inches or greater, or any manufacturing defect as long as you own the mattress.” Our photos showed a 0.75-inch depression at the worst spot but we were unable to take a picture of any visible manufacturing defect to the mattress interior (how would you prove that other than anecdotal evidence?). Customer Support then responded that our photos demonstrated “expected body conformity as a sign that the mattress is breaking in normally” and they told us to make sure to rotate it.An uncomfortable year later, we contacted WinkBed again and re-attached new pictures that showed almost a 1.5-inch depression in the worst spot. This email got no response so we sent it again. The Customer Support response was nearly identical to the message we’d received the year prior talking about “normal body conformity” and the reminder to rotate! We responded that we indeed rotated as much as could be tolerated for our mutual comfort. WinkBed responded. “Unfortunately you're not quite at that 1.5 inch indentation depth for a warranty claim, but we'd be happy to take another look at some photos if you do find that the compression progresses.” Seemed to me like we were solidly on that road but we were unwilling to sacrifice our sleep and aching bodies any longer. Another thing we noticed is that the mattress was extremely NOISY, creaking and squeaking with every movement and getting into and out of bed. That was enough for us. That was our last contact with WinkBed.This August (2021), we decided to move on and get a mattress that wouldn’t cause us pain every night. It was an expensive lesson, slowly learned. We purchased a new mattress from a local family-owned retailer. So far, it’s been a tremendous improvement. It has a 30 year warranty plus a personal promise from the business owner to replace or refund within a year if we’re dissatisfied for any reason. And it can be flipped, which is a plus to us. And, it’s quiet. Our WinkBed was donated to a family in need.NOTE: We could not find an actual place to leave a review on WinkBed’s website. We did find this disclaimer on their site though: “Reviewers were proudly shipped free product and may receive other compensation.” It was in gray text on a gray background. The only reason we noticed it was because we searched for “review” and it was highlighted. So, DON’T TRUST THE REVIEWS ON THEIR SITE! Look for reviews on other sites.

Here’s the thing. This bed is tall and it’s hard. I’m on about day 21 of the mandated 30 days that you have to keep it before you can return and I’m very disappointed in this bed. My husband and I are not light people and we got the luxury firm, which is way too hard. They said this is supposed to be what most people sleep on and feel like a luxury hotel bed. I’m not sure where they are getting this info because this is the hardest bed I’ve slept on in a long time and I travel for work and sleep in many “luxury hotel beds.”I had originally emailed them about 5 days into the trial saying hey, this is way too tall for me and isn’t going to work. My dog can no longer get in the bed and it’s difficult to get in and out of because I’m short. They told me to see if I felt differently in 30 days. I understand that is their mandated trial period, but I obviously wasn’t going to grow taller in 30 days and neither was my dog.Now I’d return it if that had magically happened because I’m getting the worst sleep of my life on this mattress. I’d youre a side sleeper I wouldn’t get this bed. My hips hurt so bad from the pressure points every morning and it makes it difficult to get moving. I’m only 33. This should not be happening.If you want to try this bed go into it knowing that it’s way firmer than they’re telling you, and know that you’re gonna have it for 30 days minimum.One last thing- they say each bed is made to order in Wisconsin, but mine was given a shipping label the day I ordered it out of Ohio. It did ship two weeks later, but it was from Ohio. Perpahs they have a warehouse there?

Purchased directly from WinkBeds and not through Amazon.I'm a researcher at heart and there is entirely too much information regarding mattresses on the internet. My advice, do a bit of research but don't go overboard or you get lost in a quagmire of conflicting opinions on what to sleep on.Our previous mattress was a 12 year old Sealy Cushion firm that was perfectly acceptable until late last year when it started to become uncomfortable. We researched many options and visited a few local retailers. We also spent hours looking at all of the online options. In the end, we decided that we wanted to move to a split-king adjustable base and we decided to try a 10 inch All Natural Latex mattress. The Latex mattress we purchased, while very good quality, did not make my back happy and caused pain every morning. After six weeks of this, we decided latex was not for us and looked for other options for our adjustable base.We decided to give Winkbed a shot because of their many positive reviews, traditional construction, quality materials and the money back guarantee if we were not happy. Another influencing factor was the price. It was less then half of what we paid for the latex mattresses and quite a bit less then what equivalent TwinXL mattresses would have cost us at any of the retail outlets we looked at. Take a look at the difference between buying a King vs two twinXL mattresses in store or online. At the time of purchase, Winkbeds was only an additional $50 for the 2 twinXLs vs the King.Shipping was delayed due to a carrier issue but Customer Service was very good and kept us updated on when the mattress would arrive. Both of the twinXL mattress's arrived in Thick Cardboard boxes with the plastic wrapped mattresses inside. We received the updated white/blue Tencel ticking. The construction and quality of the mattress is excellent and we had no issues with what we received. The mattresses are really substantial at 15" and look a bit funny on an adjustable base but they work just fine. I ended up purchasing shorter legs for the adjustable bed so that everything sits at an appropriate height.Firmness is a subjective but for us, (average sized folks) the mattress is just right after almost a month of sleeping on it. I would describe it as more towards medium then firm. The micro-coils and 2 inches of soft foam on top probably influence that opinion quite a lot. It feels quite soft yet provides firm support. Unlike the previous latex mattress, we do not wake up with any of the unusual aches or pains that we experienced with the latex mattress. I have had no issues sleeping on back, side or stomach with this mattress. I tend to rotate between all of these sleeping positions. The mattress is comfortable for me regardless.We really could not be happier with the quality or comfort of the mattress that we received from WinkBeds and my interactions with their customer service has been excellent. One size does not fit all when it comes to what people find comfortable but we have been thrilled with our mattress. I will be recommending Winkbeds to any of my friends or family looking for a mattress in the future.