The Great Concierge: Full Hospitality Guide and Customer Care Secrets

This book and the biographical story of the writer were simply outstanding and very inspirational for those who live and breathe the hospitality industry. As 1st writing is the best in terms of quality and emotions. I really enjoyed reading it and I already adviced this book to all of my collegues.Well done!!!

The best

There are better books out there

great

This book help me to realize that concierge is what I need to do for feel happy and make the word better.He is very easy to read, full of example and ideas for my last week of an internship like a hotel receptionist.Thank you Mr Simula for share your passion and experience.Do you have an email for respond to some questions?Kind regards,Arthur R