We communicate through the Amazon message system only.1. Please send all of your pictures to us through Amazon messaging system.2. Images that are at least 600 pixel work best. If you send a lower resolution image the output quality may be affected with (pixilation and blur). 3. Picture format should jpeg.4. We will send you proof of final product for you to approve within 24 hours. 5. If you will need more modifications, our designers will patiently work with you till you get the final product that you LOVE 6. Your case will be prepared and shipped immediately after we receive confirmation email from you. - Please make sure that your SHIPPING ADDRESS and PHONE MODEL is correct before submitting your order.- When it is shipped, it will take about 2-3 weeks to arrive your address.- We carefully hand print each of our cases, so you might get some pattern displacement from the picture you¡¯re seeing, but this just adds to the uniqueness of it.- COLORS COULD VARY due to settings, resolutions, manufacturers, and functions of your monitor.- Our cases are budget vanity/fashion cases and are not designed to withstand dropping, heavy and/or prolonged usage. Our cases will protect your phone, but drops could cause cases to break like most plastic cases. We recommend a more commercial product like Otterbox/Casemate for prolonged usage/break protection.CUSTOMER SURVICEAsk anything and we are here for you!All the questions and issues will be taken care of.Your advices are worth than anything. Feel free to contact us for your idea and comment before you leave a feedback.Thanks for shopping by!!HOOSCASE
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