Customer Service Training 101: Quick and Easy Techniques That Get Great Results

I like the book, kinda begginnerish but still even seasoned vets need to be remined of the basics, go ahead and get you a copy!

En general muy bueno, me hubiese gustado que tuviera algunas cifras con sus respectivas fuentes.

I bought this to use to help train my new team, the book is simple, knowledgable and clear. I highly recommend it

Useful tips for customer service, though do note there are any variables in a situation.

Fantastic book! Easy to read, understand and follow. Essential for customers services training.