The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why does the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed "LOCK" is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

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JOYMOOP - Flat Mop and Bucket with Spinner, with 3 Washable Microfiber Wipes - Wet & Dry Use, Floor Cleaning System

Product ID: 388310252

Details

Colour
White Lite133
Handle material
Plastic Steel
Handle type
Standard
Head material
Steel
Material
Plastic Steel

🌀360° rotating mop head

🧼dual-compartment bucket for wash & dry

🧽3 reusable microfiber wipes

Description

✨ Spin, Clean, Repeat — The Future of Floor Care is Here! 🧹

EFFORTLESS 360 SPIN - Reach every corner and glide under furniture with a mop head that pivots seamlessly for a spotless home.
COMPACT CLUTTER FREE - All parts nest neatly inside the bucket for sleek storage—because your home deserves a clean look, even when cleaning tools rest.
DUAL COMPARTMENT MAGIC - Separate wash and dry zones in the bucket keep dirty water away, making cleaning hygienic and hands-free.
ECO FRIENDLY MICROFIBER PADS - Three washable, high-absorption wipes that maintain peak performance wash after wash—sustainable cleaning made stylish.
ADJUSTABLE STAINLESS STEEL HANDLE - Extend from 67 to 127 cm for ergonomic cleaning that fits your height and hard-to-reach spots.

The JOYMOOP Flat Mop and Bucket system revolutionizes home cleaning with its innovative dual-compartment bucket for separate washing and drying, a 360° rotating mop head for full coverage, and three durable, washable microfiber wipes. Its adjustable stainless steel handle ensures ergonomic use, while the compact design offers easy storage. Perfect for millennial professionals seeking efficient, hygienic, and eco-conscious cleaning solutions that fit seamlessly into a modern lifestyle.

Specifications

ASIN	B091F1RPHD
Additional Features	360° Spin
Best Sellers Rank	#35 in Home ( See Top 100 in Home ) #2 in Household Mops & Bucket Sets
Brand Name	JOYMOOP
Color	White Lite133
Colour	White Lite133
Country of Publication	China
Customer Reviews	4.4 out of 5 stars 18,527 Reviews
Handle Material	Stainless Steel
Handle Type	Standard
Handle material	Stainless Steel
Handle type	Standard
Head Material	Steel
Head material	Steel
Included Components	1 Bucket, Adjustable Stainless Steel Handle, Mop with 3 Washable Microfiber Pads, 2 Replacement
Included components	1 Bucket, Adjustable Stainless Steel Handle, Mop with 3 Washable Microfiber Pads, 2 Replacement
Item Type Name	Cleaning Tool
Item Weight	1.71 kg
Manufacturer	Jianmei
Manufacturer Part Number	13-D-01-JM
Material	Plastic Stainless Steel
Material Type	Plastic Stainless Steel
Model Number	13-D-01-JM
Set Name	Flat Mop and Bucket Set with 3 Washable Microfiber Wipes
Volume	5.6 Liters

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Great price for an authentic product. Fast international shipping too!

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