Swann Wired PIR Bullet Security Camera & Spotlight, 4K Ultra HD Surveillance Cam w/Color Night Vision, Indoor/Outdoor, Thermal, Heat & Motion Sensing, 2 Way Talk/Siren, Add NVR w/PoE, SWNHD-887MSFB

Clear pictures even at night. Hoping it would be as good in the winter.Should have come with stainless steel screws for out door use, just a thought.

If I’d have known I would have bought the system with 4 of these cameras rather that the baseline ones that came with the original system

Excellent product suited my needs perfectly

These cameras have been horrible . We first purchased because we had a problem with a neighbor doing drugs next-door. We put them up during a busy work time with whatever default settings they come with and they did not work the way they were advertised. In the beginning, we thought it was a user problem and we just needed to figure out how to adjust the settings. The cameras come with no instruction manual so my husband called Swann customer service and they walked him through Settings. The whole process took quite some time and afterwards the cameras did not function the way they were advertised .Night vision was so bad we had to install floodlights just to see at night. my husband called again and they walked him through the same settings he already did and they still did not work. He was frustrated and he said their customer service is worthless months went by and I started getting more and more irritated with how the cameras function, the box claims that it would have face recognition and tattoo recognition and we have learned no such setting , it’s absolutely 100 percent false advertising. I was tired of the cameras going off every two seconds when the wind blew, but not when someone walked up to the house . I called Swann myself. The guy for technical support was extremely rude and hard to understand . I told him my concerns and he said I need the model number off the camera to verify that you bought the right cameras for tattoo and face recognition even though I was holding the box, reading him off what they advertised. The only way to get the model number off the actual camera per tech support is from the actual camera hanging above our garage or on the roof. He sarcastically says if it’s too much trouble for you I can’t help you. So I got on the ladder and zoomed in with my camera and gave him the model number. He proceeds to tell me that model number doesn’t exist. I told him let me send you the picture. I did this and for the last month I’ve been getting the runaround from them via email. They originally acted like they would return the cameras but they have to troubleshoot first . Once we troubleshoot it, they basically said too bad take them back to the store if you want to return. By this time the window to return to Best Buy has expired and we are now stuck with them . Also the DVR the system came with will only keep playback for seven days max. no joke. We had a detective come by our house and ask if we could send him footage from a date nine days before because they think a murderer drove down our street at 4 in the morning . We couldn’t help because although we pay for 30 days we only get seven days unless we upgrade our DVR per Swan tech. What a joke now they want us to upgrade our DVR with cameras that don’t work.?!! Absolutely not !! My husband went to Best Buy tonight to see if they would at least give us store credit but because the return period has ended thanks to swanns run around we can’t even get partial store credit. If your thinking of buying this system I would choose any thing other than this . The new ring floodlights function better, have a wider view , and they are user friendly . We will be replacing with Lorex or Ring soon. Total waste of money

The camera arrived on time and it works well the set up process was clear to understand.