Question 1

I notice from the reviews there is a soft and firm model which one is offered on amazon

Accepted Answer

Hello,

This is a message from Panda Life Customer Support Team, thanks for your great question. We ran a series of trials across the UK to help us find the perfect firmness of memory foam. We found that 98% of those participating and including previous customers prefer the “medium firmness” Panda Memory Foam Bamboo Pillow. As standard, we offer the medium firmness Panda Pillow. As you can most likely see from the reviews & comments that the firmness of memory foam is really down to personal preference. Some may classify the standard firmness pillow to be too soft and others may feel that it's too firm.

To avoid confusion, we do manufacture a small quantity of slightly firmer and softer versions of the Panda Pillow for the 2% of customers who prefer these. The softer and firmer versions are only used for customer support purposes. Having these variations allow us to better serve our customers and helps us get closer to having 100% of customers satisfied with their purchase and level of customer support received.

If you feel that you require either a slightly softer/firmer version of the pillow please, contact us at your earliest convenience. Keep in mind that we do recommend that customers try the medium firmness for at least 14 nights before trying a softer or firmer pillow. This is because it does typically take around 2 weeks for our bodies to get used to the new way of sleeping.

We hope that we were able to answer your question. As always, if there’s anything else that we can assist you with please, feel free to get in contact.

Sweet Dreams,
Panda Team

E: info@mypandalife.com | T: +44 (0) 208 935 5380

Question 2

Does anyone know if you can specify that the pillow sent is firm? I hate pillows where my face sinks in to them

Accepted Answer

Hello,

This is a message from Panda customer support team, thanks for your great question.

The Panda Memory Foam Bamboo Pillow uses a medium-firmness memory foam. Our 3 layer construction enables the pillow to be soft and comfy on the initial touch, whilst the firm core provides the support needed for the perfect night’s sleep. We hope this answered your question.

As always, if there is anything that we can assist you with please feel free to get in contact.

Sweet Dreams,
Panda Team

Question 3

Will the the pillow soften more over time? I’ve had this just over a week and it’s like sleeping on a soft curb, it’s giving me neck ache.

Accepted Answer

Hello
There are two versions of this pillow, of which I wasn't aware when I ordered.

I believe the one on Amazon is the medium which apparently most people prefer. There is also a soft version which has a little less height and has more of a sinking in feeling when you lay your head on it.

I would highly recommend contacting the company direct. They will help you out. I did and I'm currently trialling the softer version which they sent me.

I hope that helps you.

Question 4

Are your products free from chemicals?

Accepted Answer

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones and GMOs. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

Brand	Panda
Model Number	234529
Colour	White
Product Dimensions	23.62 x 4.72 x 12 cm; 1.5 kg
Material	Rayon
Special Features	Temperature-Control, OEKO-TEX Standard 100, Hypoallergenic, Highly breathable, Unique construction 3 layer, Suitable for all types of sleepers
Item Weight	1.5 kg

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