ARRIS Surfboard SB6190 DOCSIS 3.0 Modem (800 Mbps Max Internet Speeds) & WC4S AC3800 WiFi 5 Mesh Tri-Band Router System Bundle (WiFi Coverage up to 5,500 sq ft) | Mesh with Your Cable Internet

This is long, but I had to get this off my chest since switching to this modem has made my life a BREEZE to the point I have so much more time in my day to enjoy vs struggling and troubleshooting ISP issued equipment every day.This is outstanding. I read quite a few reviews about these being problematic but I've experienced no such issues or drops in connectivity. This modem does indeed top out at the advertised Mbps rating and holds steady going on a month now of non stop heavy heavy traffic. It uses the Intel chipset, not the other chipsets others mentioned that are problematic. This intel chipset really sets it apart from other brands and models in the past.It does get a touch warm, but not as warm as others I've experienced.Before this, I used the Spectrum(formerly Brighthouse) issued modem/wireless/router combo Sagecom units that are huge and bulky. Some were Sagecom, some were ARRIS, all the same shape, type, size and build. All using the same PCB Reference Desgin/Specifications, just different manufacturers.Spectrum's issued equipment, no matter the brand or type, is always 100% refurbished... Which isn't always a terrible thing. All of them experienced the exact same issues no matter how many times I had Spectrum send a tech out or replace my equipment, it was like clockwork on the dot I could count down and predict when their equipment would just shut off all wireless access for a blip and cause major chaos to my work at home business.It got worse and worse the longer I kept the same equipment to where I had to swap it out every 2 weeks on the dot.The other issue is the error tolerance and sensitivity to signal strength and quality was atrocious with Spectrum's issued equipment, the connection would drop and force the equipment to reboot which TAKES 10 MINUTES EACH TIME AND IT HAPPENS ALL DAY LONG.I have had enough, hard wired or wireless was problematic to the point I wanted to kick babies in the throat. Spectrum techs and customer service played dumb, except for one tech that came out and told me that this will never be fixed by Spectrum and to just purchase my own equipment and he couldn't have been more right.Enter, this beautiful ARRIS SURFboard SB6190 DOCSIS 3.0 Cable Modem, that solved all of my issues out of the box, not to mention it was delivered within a day.I purchased a TP-LINK Wireless Access Point(WAP), with a Protectli The Vault FW4B Mini PC to be used as my NAT, Routing, & Firewalling solution(to block ads, other threats and blocklists, and prevent Spectrum from snooping on my network like I always caught them doing with their official equipment, as well as to auto VPN specific devices on the network like guests and so on as well as throttling their bandwidth for guests.).I called Spectrum, gave them the MAC Address on this new modem, they added it to my account, removed their issued equipment from my account(saving me about 7 bucks on my bill per month) which I turned in later that day, and hooked up my new ARRIS modem(super tiny and the same size as my Proectli Firewall for those interested in form factor) and they flashed their Spectrum Firmware to the modem and off it went! All this was done within 10 minutes on the phone with Spectrum from the moment it was delivered.I haven't had a single drop in connectivity since I switched to my own equipment that I manage myself(hardly, I just watch the logs on my firewall for specific reasons and to make sure spectrum service is not dropping out).I now have a completely amazing and outstanding managed home network, thanks to pfSense and OpnSense, ARRIS, and TP-LINK's Wireless Access Point(WAP)... and it's 100% effortless and I forget its there because everything just works so perfectly together.The Protectli, the TP-LINK WAP, and of course this ARRIS modem are all available for purchase on Amazon.com and 100% simple and easy to setup to get going on your own without the hassles of Spectrum's really sh1tty equipment.All problems have been solved thanks to this move I made. I have my wifi solution with the WAP, I have my routing and firewalling solution thanks to my Protectli Firewall, and I have my super stable high speed internet thanks to this ARRIS modem.Not to mention I chose Protectli as my firewall for their one of a kind customer care and customer service, TP-LINK was chosen for their reliability and reviews which have held consistent with my experiences, and this modem thanks to the reviewers on here.When I get back in my server room, I will snap photos of the specific setup I mentioned in this review for those to get an idea that are not all tech fancy.Thanks for reading!

Product arrived as advertised, and pleasantly early. New and sealed in the box. Call my provider (spectrum) told them I have a new modem. They learned the MAC ID, provisioned the service, and now my service is improved in regards to speed, but especially reliability and packet loss. No longer pay a monthly fee (already replaced their router earlier this month) to "rent" sub-par equipment. Highly recommended.PS: This is NOT a wireless router. This is a DOCIS 3.0 cable modem intended to modulate/demodulate catv signals on a coaxial line. If you want wifi you will need to purchase an additional router (like I did).Update 9/9/2023: After about a week things are still going great. I am receiving faster upload and download data rates than what my ISP is advertising, and I don't have to pay to "rent" their proprietary equipment. If you are in a similar situation to me I highly recommend this product.

This is my third Arris modem and they do not disappoint. Long-lasting and affordable, plus it’s a big savings from cable company rental costs. So easy to set up: download the app, plug in the modem, tap a few keys, and you’re done. Takes only 15 minutes.

This is all my original review. But after working forward I finally figured out (following instructions) and all is well. BUT that all said, I really don't like having to download an Android application to install my HOME network modem. I all seemed like a way to get my personal information, email etc ... so that they can spam me or sell it or whatever. I suppose that I might have been able to just activate the modem through the Xfinity app, but I was thinking that it would have to be set to work in bridge mode like my old one Arris. So do I like the modem? Sure it is working fine and BTW is only bridge mode (my other mistake), or at least with a router and firewall it is. I only have a 400Mbps connection but it is getting 465+Mbps around the country using speedtest.com.The mobile app is unnecessary crap software that shouldn't be in the install process. I bought a modem not a crap mobile app.Original review: Don't buy if you want anything at all other than a connection. I have an older 300Mbps model, which has bridge mode. I figured, several years later that would now be a common configuration option WRONG. This modem is so basic it scares me. I hope to get it working with my Opnsense router. Will update if I do.Should have guessed by the pricing. I should have checked before purchasing too.

I had another Arris surfboard modem that I bought when I signed up with Spectrum back in 2016 when we first bought our house. Didn't really think anything of it until now, I was like wow, the modem is kind of old, 7 years plus. I pay for 300 Mbps, but on a direct to modem from wall test, I was always pulling in like 250 Mbps, no big deal. I had some intermittent slow downs or drops once in a great while, I never know if that is the modem or router or the ISP being slow? Who knows - but I was like, for $70, lets just get a newer modem. Man, this thing is great - I called spectrum and they activated it over the phone in 5 minutes. Now on my direct to modem speed tests, I am getting 350-375 Mbps!! Getting more than I actually pay for, and its much more stable per the jitter and continuous ping tests. So if you have any similar issues - grab a new modem! (Don't use the companies modems).