Question 1

Hi my handle seems to be broken not crushing ice anymore. Do i need to order a part or new handle, and how do i fix it?

Accepted Answer

Dear Donald,

Thank you very much for taking the time to contact us.  I am so sorry to read that the handle of your Ice Crusher is no longer working.  Please know that we do take our product quality very seriously and never with that anything such as this happens.

I do think the best option is for us to send you a new Ice Crusher.  If you can please send us your order number through our Amazon Account I will have your new Ice Crusher sent to you right away.

Once again, I do apologize for any inconvenience this has caused you and truly appreciate that you have provided us with an opportunity to correct this for you.

Please do not hesitate to contact us if you have any other questions, we are happy to help you anyway that we can.

Kind regards,
Christine
Innovee Group Support

Question 2

How do you disconnect the handle? When I`m turning it anti-clockwise , it just turns the blades backwards

Accepted Answer

Dear Sir/Madam,Thank you very much for taking the time to ask about our Ice Crusher. Please know that the handle, once attached should remain attached to the ice crusher and it can be stored in the box with handle. We do hope that this information will be helpful to you when using your Ice Crusher. Please do not hesitate to contact us if you have any questions. We are happy to assist you anyway that we can.Kind regards,ChristineInnovee Group Support

Question 3

Can it crush fine for slushy type drinks?

Accepted Answer

Dear Jasmine, 
Thank you very much for taking the time to ask a question about our Ice Crusher. 
We do advise that if you would like to make slushy types drinks you may want to run the ice through the crusher 2 times for smaller Ice Chips. We do hope that this information will be helpful to you and that you will choose to purchase our Ice Crusher. 
Please do not hesitate to contact us if you have any other questions.  We are happy to help you anyway that we can.

Kind regards,
Christine
Innovee Group Support

Question 4

Is this sturdy

Accepted Answer

We have had this ice crusher for some time now, my kids like to use it too. It may not appear that sturdy but it is more than capable of crushing lots of ice so I would say yes it is sturdy

ASIN	B06Y1VM9RT
Best Sellers Rank	409,663 in Home & Kitchen ( See Top 100 in Home & Kitchen ) 39 in Ice Crushers
Brand	Nuvantee
Colour	Silver
Customer Reviews	4.3 4.3 out of 5 stars (1,780)
Date First Available	6 April 2017
Guaranteed software updates until	unknown
Item Weight	1.7 kg
Material	Chrome
Model Number	FBA_COMINHKG115940
Product Dimensions	40.59 x 17.3 x 16.99 cm; 1.7 kg

Nuvantee - Carbon Steel Manual Ice Crusher with Rust-Proof Zinc Alloy Construction - Non-Slip - Easy to Use Ice Crusher Hand Crank - Chrome Plated

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