Acronis True Image 2018-3 Computer Backup Software

I am fairly proficient technically and found setup of this program pretty easy... unfortunately, the backup failed after about 8 hours of grinding away, and the error messages / troubleshooting were extremely vague and poorly written.I repeatedly got this error "49478: Acronis True Image: Backup Fails with "The specified file does not exist" despite the fact the backup was on my network attached storage and I could see the files. The troubleshooting article was laughably bad, with no screenshots, no references to actual menus, and a reference to "click the angle symbol" repeatedly. Is that the dropdown? What in the world is the angle symbol?There has to be a better program out there, so the hunt continues. I need backup software that's reliable and doesn't require this level of troubleshooting.

Not sure yet. Set it up to do backups to a dedicated 1.5 TB drive which should have provided plenty of room ``for non-video home computer backups. I was shocked to get a notice that the drive was full, doing incremental backups. From what I understand, after researching the issue, defragmentation can cause backups to be excessively large. Mine were like 10x the necessary size for a full backup, much less an incremental backup. Acronis needs to address this either by: (1) allowing defragmentation without consequences, (2) warning of the consequences and/or (3) providing an option to turn off defragmentation of the destination drive in the initial setup of its software.

I previously had an earlier version of Acronis Backup. I decided to upgrade to the 2018 version.I uninstalled the old version, rebooted my computer and started the install of the new version.During the installation the installer said I had an old version on my computer. I aborted the installationand did a search and found a couple of empty folders with the name Acronis. I deleted the folders, rebootedthe computer and tried the installation again only to have the same error message appear. I finally foundAcronis customer service (888-889-3708) & (781-782-9000). When I selected home user they said all tech support was notfree and they wanted a credit card !

Does the job. If didn't have so many Aconis backup files already, I would get away from Acronis. One still can not save the settings. I have to tell Acronis to not do automatic backups every time I use it because it save the setting. I never want auto-backups. And it won't save the setting for NO Snapshot. Again have to configure it every time I perform a backup.

Installation can be tricky since some windows end up hidden and it's not always clear that something is actually happening, especially as the installation is starting up. Once installed, you can select options to make it a truly carefree backup. It will run quietly, automatically delete old backups based on your settings, and run fairly quickly. My only complaint is if the backup device is not available when backup starts, the backup just fails with no notice. It would be nice if a dialog was presented allowing you to attach the backup device and then try again.

This is not an Acronis authorized dealer. I had a problem and contacted Acronis. They said I was not supported and had to pay for support or upgrade to 2019. I am not a "happy camper"!Update: December, 2019: Now it does not work correctly. I tried to restore my SSD and it would not do it correctly. So I ended up locating a free product on the Net, AOMEI Backupper. Works great.

Used this with the Nexstar TX recently. You can read my life story concerning my use of that hardware in the review I left. This software is tremendous in its scope and capacity. I didn't know about this kind of stuff until I wanted to donate my computers. I backed them up with images, I erased the originals, and still used it for some other functions it had. Super powerful stuff. Took me a while to get a hold of it but it worked out.

Needed to clone HDD to SSD process was easy and simple, drive size didn't matter as long as there is space on the new drive to accomadate the data on the old drive. Didn't use Tech support so can't rate them. Also use to do my backups to an external hard drive.

It's a shame. This program initially works very well but there is no response from customer support and no help to work out problems.