Brother Toner Cartridge, Cyan (TN-04C) - Retail Packaging

Cyan toners have been my bane of late. The first one I ordered was defective, leaving strange streaks and clumps on my prints. The second one was worlds better, but still has a few tiny flaws. Add in that most cyan toners I've found on Amazon are at least twice the cost of the other colors, and that leaves me hoping I don't have to purchase another one for a very long time.

I paid extra and purchased a new Brother brand toner because I wanted to be sure I had no problems. In spite of that, the Cyan cartridge leaked in the machine. I called Brother support: I was instructed to perform several procedures (most of which I had already done) to confirm the printer was okay. After weeks of back and forth, I was told that the toner and the printer were out of warranty. I was welcome to pay the authorized service shop to inspect and clean my printer, and was advise that I was stuck with the leaking toner. Very frustrating. . . . Fast forward to the end: with the assistance of Amazon's customer support, we were able to get the toner replaced. The replacement cartridge (and three passes at cleaning my printer) solved the problem.Lessons learned:1. purchase your toner cartridges just before you install them - don't let them sit on the shelf long enough to risk going over the 90 day warranty2. I can't rely on Brother customer / technical support for urgent resolution or problem ownership. Local support is only through authorized service shops. If you aren't willing to deal with that, then consider a service contract.3. Amazon's customer support is outstanding. Consider engaging them if your seller, vendor, or manufacturer fails you on a product you bought through Amazon. Be sure to document all of your interactions.I will probably still purchase Brother toner (from Amazon), but will not assume they are perfect. I will be sure to install them within 30 days of receipt. My page volume is low enough that paying a little extra for a new cartridge is not a big deal.

I have not had any issues.

Great value

Good quality product available at fair price. Beats running around town looking for it. Thanks.

works fine, same as from Brother directly

This cartridge broke after 2 months of use and has to be replaced. It was sold as new, when in fact it is very old. Manufacture date on research is 2007 and while it has not been opened before, it is hardly new. Very disappointed in this product.

the toner was exactly what I wanted, thanks

As expected. Delivered on time. Genuine Brother toner.