10W Output Laser Engraver, Ortur Laser Master 2 S2 LU2-10A 72W Efficient Laser Engraving Machine Fit, High Precision Laser Cutter, 0.05 x 0.1mm Compressed Spot Laser Engraver for Wood and Metal

I love mine. A real nice upgrade from the 2.1w laser. If you are cutting, get an air assist pump. It's a must.

I had some issues, but the company made it right.

The media could not be loaded. Works well but needs better cable management. Sometimes the cables get caught between the laser head and the frame causing issues.

Works great so far. I've cut cardboard, 10mm plywood, and engraved tempered glasses. The YRR2.0 Rotary Roller is kind of useless. I kept it because it will have its purpose with long items, but I get far more use out of the YRC1.0 Rotary Chuck. If you want to do cups, or really anything else that isn't a perfect cylinder, just get the YRC1.0 it will make your life much easier.

I purchased this laser 10 months ago. It was my first laser and I knew next to nothing. While it did take awhile to assemble (there's video instructions somewhere on YouTube that helped a lot), once I got it together and started learning Lightburn, I was able to go from a complete novice to kind of knowing what I was doing relatively quickly. Over the next year I kept practicing and progressed to making keepsake boxes that I sell!What prompted me to write this review, however, was that my laser stopped working on Christmas day. I went to power it on and the control board started smoking. I unplugged it and contacted Ortur customer service, not expecting to hear back for awhile due to the holidays and the fact that their website said they would have limited customer support until the first week in January. To my surprise I got a response the next day! Customer service was straight and to the point. Within a few days they had determined the motherboard was the problem and agreed to send me a new one under the one year warranty. It was coming from China, and I was advised it could take over a month with regular shipping, and a few weeks with expedited. I chose expedited, expecting to pay at least $20. Instead, they didn't charge me at all and I received my replacement motherboard in 4 DAYS! From China! I am extremely impressed with Orturs customer service, especially during the Christmas/New Years week. My replacement motherboard is installed and my laser is up and running again!I recommend this product on it's merit alone, with a bonus being phenomenal customer service. Thank you Ortur!

Just received this unit and have had a few days to set it up. Don't know how it cuts/burns but instructions for operation are very weak. I have tried the you tube videos and none of those so far match my machine. It comes with lightburn software and that too is difficult to learn,a lot fo items are vague.

The “instructions” for assembly are terrible. Also they did not match my product nor did the ones online so now I have to wait until customer service contacts me to see how to assemble and actually use the product.

The media could not be loaded. After researching numerous laser engraving companies, I settled for Ortur LM2S3 laser engraver. I’m extremely satisfied at its performance and ease of use. I’d advise to get to know Lightburn software and making projects is satisfying. Most importantly, I received follow up messages from Ortur customer support, in particular Lynn, to verify I was satisfied with my product. Her messages has definitely provided me with assurance that Ortur cares and stands behind their products. I even purchased Ortur rotary unit and I’m having fun!! Again thanks Lynn for the follow up!Follow up service is great! I reached out to Lynn and my replacement part was promptly answered! Definitely great service. Thanks again Lynn!!