boAt Nirvana Ion ANC Pro: Hires Audio LDAC, ~32dB ANC, 120Hrs Battery, App Support, Fast Charge, v5.3 Bluetooth TWS Earphones with Mic

Yes the product has very good sound quality provides a good experience

All good but autoconnect music app is issue

Value for money

I am a regular Boat customer and have purchased numerous products from them over the years, so I am very familiar with their packaging and quality standards. My excitement for the new Boat Nirvana Ion ANC Pro, ordered on Monday and delivered with impressive speed the next day, quickly turned into utter shock and disappointment. It is blatantly obvious that I was sent a heavily used, damaged, and returned product, not a new one. Here is a step-by-step account of my unboxing experience, which proves this was not a new item: 1. Compromised Packaging: The outer box had visible scratch marks all over. One of the two standard Boat seals was clearly tampered with—it had been shifted from its original position, leaving behind adhesive residue. 2. Wrong Inner Packaging: Instead of the usual premium, partial-cover sleeve that Boat TWS cases come in, the earphone case was stuffed into a cheap, generic translucent polybag. 3. Missing Accessories: The box was supposed to contain a user guide, warranty card, and Boat stickers as listed under "Net Contents." ALL of these were missing. 4. Untethered Cable: The charging cable, which is always neatly tied with a bendable wire, was loose in the box. The wire tie was nowhere to be found. 5. Damaged Charging Case: Upon taking the case out of the polybag, I was horrified to see scratch marks all over its glossy metallic rim. 6. Used Earphones: The final proof was the state of the earphones themselves. There were no blue protective peel-off covers on the earpieces or touch sensors, which are standard on all new Boat TWS products (as seen in countless unboxing videos and my own past purchases). 7. Scratches & Corrosion: The earphones were covered in scratches and even fingerprints on the touch surfaces. The left earphone had a dot-sized area of paint scraped off near the LED indicator. To top it all off, the gold-plated charging pins on the buds were visibly corroded. This is not damage from shipping; this is undeniable evidence of prior, rigorous use. When I immediately went to the orders page to request a replacement—a right guaranteed by the "7-Day Replacement" policy for used or damaged items listed on the product page—I was met with a dead end. Amazon did not offer a replacement. Instead, I was shown a page offering a pitiful ₹301 to "try self-troubleshooting," which is completely irrelevant for a physically damaged and used product. I tried requesting a replacement multiple times with different reasons, but I was met with the same useless response every single time. My seller feedback, detailing the issue, was struck through by Amazon with the note: "This item was fulfilled by Amazon, and we take responsibility for this fulfilment experience." This is infuriatingly ironic, as they have taken zero responsibility and have actively prevented me from getting the new, undamaged product I paid for. Having been forced to use these earphones for three days, the performance issues are already showing. The battery life is poor, with the left earphone draining significantly faster than the right, and the case barely provides three charges. This is classic behaviour for a product with a worn-out, used battery. I am writing this review as a warning to other potential buyers. Be aware that you might be paying for a new product but could receive a damaged, used item with missing accessories. More importantly, don't count on Amazon's "Fulfilment" or their replacement policy to protect you when things go wrong. I have photographic evidence of every issue mentioned and will be attaching it to this review.

Very good product