Is it made of real jade? Thanks

No, they failed the sound and scratch test, which means these are glass or plastic. It’s not bad, and the price reflects these not being authentic, but the fact that everything on their product claims this is real jade is kind of shady.

Jade roller: Use the big roller on your chin, forehead, cheeks, and neck while using the small part under the eyes and around the nose. Guasha: Make sure the tool is flat and take the larger side and go up your neck. Switch the more curved section and use it on your chin. There’s an instruction come with the item.

Mine squeaks. How do I get it to stop squeaking?

Hi if your face roller is squeaking it means that the hardware is rubbing up against the stone. See if you can exchange it for another one or try to loosen the hardware a little bit and hopefully it’ll stop squeaking for you hope that helps you

How to use it? How many times/minutes a day?

Jade roller: Use the big roller on your chin, forehead, cheeks, and neck while using the small part under the eyes and around the nose. Guasha: Make sure the tool is flat and take the larger side and go up your neck. Switch the more curved section and use it on your chin. There’s an instruction come with the item. You can use the jade roller twice a day. In the morning you can use it to reduce the puffiness and help penetrate better in the evening. For Guasha, we recommend you use it three times a week. Hope it help you.

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