Gallery, 33 Lbs. Countertop Ice Maker, Nugget Shaped Ice, Stainless Steel Trim, Black

Pathetic machine really. Opened the box and found water inside the machine — confidence level already on life support. Thought maybe it was “factory tested,” so I gave it a chance and ran the cleaning cycle. Came back a few minutes later… machine had peacefully passed away. Tried unplugging and plugging it back in like every desperate IT department on earth recommends… nothing. Completely dead. This machine managed to achieve the impossible: it died before producing a single ice nugget. Had high hopes, ended up buying what appears to be a very expensive paperweight

I absolutely love my ice machine.

I got in on a "kickstarter" type campaign many years ago for a nugget ice maker and since that time that model was acquired by a big mfg company. I purchased it a high price but much lower than when it was released and what it costs now and I could not justify the expense for ice. It started having issues and stopped making ice so after some research I took a chance on this maker (since there were several negative reviews) and I must say I'm very satisfied. I use it to make my mixed cocktails on the weekend and it's very easy to operate. And I appreciate the cleaning instructions since I know that it's very important to properly clean these types of machines. It makes more than enough ice and is VERY fast from power 'on' to ice in the bucket. I like the small nuggets (sonic-ice or hospital ice depending on where you're from) to help put in my shaker for my drinks. The footprint is smaller than my prior model however it is a little loud when it's running/making ice. I've been using it now for a few months so this isn't a review done a few weeks after getting it.

I've bought two of these machines. One for myself and one for my son's college dorm. The ice machine produces good ice, and fairly quickly. Machine 1: Two months after receiving it, it started leaking from the bottom of the machine. Tons of water all over the counter. Turned it off, cleaned it, made sure all hoses were connected well. Leak was coming from a spot where there was no hose or valve. Contacted Frigidaire (wrong contact listed on the Amazon site, btw. Real email to contact for warranty is: [email protected]) I had to send pictures and video of the problem. They are requesting I send the machine to California, at my own expense to let them check it. If they feel like there is a warranty issue, they will refund or replace. They won't tell me what happens if they don't warranty it. Do they return the machine, or am I just out the $199 for the machine and the $50 in shipping?? Machine 2: Makes good ice, but randomly stops working for a few days. Unplug and let it sit, for a day, they plug back in. So far it comes back on and works for a few weeks before the process needs repeated. I'm kind of used to these countertop units only lasting a year or so- but these machines were purchased less than two months ago. Overall- based on the lack of support from the warranty and the quality of the two I've bought, I'd skip this machine.

ice maker broke in February. water leaked all over countertop. machine would not make ice add water light stayed on. machine broke 2 weeks after Amazon return period. similar to other reviews return process is difficult at best. emails pictures phone calls only to be told outside Amazon return window now have to ship back at my expense for them to review.

Great