LG LMHM2237ST 2.2 Cubic Feet Over-The-Range Microwave Oven, Stainless Steel

Nice looking unit. Love the fan as it extends out and takes care of steam and smoke from the front burners. Its no louder than my old hood fan but works great. All the old one did was make noise :)The under hood lights are bright so now I can see what I am preparing. So glad we chose this unit.

No stars for my review. Poor quality appliance support. Received unit with part that holds retractable vent in place damaged. Called company customer service and you receive an off shore help desk. After hours of working with these folks and having them place a repair shop order, parts needed were identified and then LG said two months to provide replacement parts. Then LG said they would do a product review to see if entire unit replacement was more practical. After nearly a week of additional waiting the LG customer reps now have done nothing. I would not but this unit or any LG appliance again. Have been on the phone for one hour this morning to speak to a supervisor. Last time I waited for 30 minutes and they hung up on me. One Sorry Company

The microwave arrived slight damage from shipping (I wasn't home when shipment arrived). The frame slightly bent which needed repair. I was able to repair and installed the unit. At this point I find out that the retractable vent wasn't working either. I have to take it down and repair the spring mechanism. This mechanism can be easily damage during installation. After an hr or two of repair the microwave, I was able to installed the unit. The unit works great but I also notice the when the tray is turning it makes a scrubbing sound and sometimes would not turn at all with food on it. The problem is that the tray is too large and over hang the internal frame. When the door is closed the tray is scrubbed against it (see the attached picture). I have contact LG about the issue, but have not hear back yet (only one day so I am not too upset about it just yet). How LG handles the 'tray' complaint will determine my final rating of this product. At $400, I do expect the microwave to be better than this though.Updated 7/5/2015:Don't expect LG service department to address your issue, though. Their customer service system is set up in such a way that you cannot reply to their reply. You have to fill out the web base from each time with the model number, serial number and your problem description again and again. The form is straight out fro 1990's web early days bulletin boards. I think it is intentionally setup this way to discourage you from filling them out. Their recommendation for me to resolve my problem is to purchase the identical tray again (14.2" diameter). For the life of me I can't figure out if a 14.2" diameter is too large, how is another 14.2" tray resolve my issue. I sent picture to show that the 14.2" tray is overhang at scrapping against the inside of the front door. They tell me to buy another tray and would be 'happy' to take my order..Really? WTF ? I was considering buying LG fridge and stove to upgrade my appliances but I don't think I would do it now solely based on their customer service. I guess Samsung is next.

Installation was difficult, because one of the supplied support bolts was either misthreaded or faulty. Could not get it to engage with the hole at all. Luckily, one of the supplied bolts meant for drywall installation was similarly sized, and it did engage. Used a washer to spread the load out from the smaller head. As far as prep, almost everything lined up from my previous microhood. I was able to use the same support bracket, same ducting, even the same support bolt hole on the left side. But why LG decided to go with an asymmetrical placement for the hole for the right side is beyond me. Also, the cord position was different, but I guess that placement isn't standardized. So I had to drill two holes.The fit side to side and vertically is the same as my old unit, but this one is several inches deeper. It extends out from the cabinets a good four inches. It's not unattractive, but it does limit vision of the stove controls a lot more then my old one did, as well as vision into pans on the back burners. Not a showstopper issue, but something to consider.Unit works well so far (one week), but the fan is really the reason to buy this one. Ventilates way better than my old microwave hood combo. Provides good ventilation for all four burners of my stove, not just the back ones.The single LED light is both too small a point source, and too blue in color. Wish they would have gone with a warmer LED, and used more than one located in the center. The cool light isn't a good match with food, and the single tiny source provides a lot of dazzle when it reflects off surfaces. I may have to take off the lens cover and spray it with frosted glass spray to diffuse the light more.I'll post more as time goes by and it gets used more.

I will be contacting you about problem with the sensor in the door , appliance won't work unlessYou push on the door after closing it.

Looks great and works well. I'd really give it 4.5 stars as the touch panel is not sensitive enough (press & hold the button rather than pecking at it), but works OK once you quit trying to go too fast with the input. Installed quite easily too.

Came with case damaged and not working; likely a DOA from another customer who like me checked it for working before installation where having it repaired under warranty would have been a better option than returning it. I did purchase another unit from the same outfit and it arrived undamaged and worked just fine.

I lucked out I bought the same model microwave that I had installed so all I had to do was take down the old microwave use the same brackets and the same screws next thing you know I’m cooking for a family of 10 this is a great microwave and I believe that it’s been one of the best microwaves I ever owned