Small Axe Peppers, Queens 7 Hot Sauce - All Natural, Kosher, non-GMO, Community Garden Grown Ghost Pepper Gourmet Hot Sauce, Featured on HOT ONES!

If you buy any of the hot sauces from Small Axe Peppers via Amazon -- or directly from Small Axe based on their frequent marketing emails -- you may run into the following product-fulfillment or data-security issues, even though their sauces are all 100% delicious. From the outset of my relationship with this company, which goes back several years and spans all the way to the present, I’ve had to deal with all of the following product-fulfillment and privacy-protection issues:1) With my first order from Small Axe Peppers via Amazon several years ago now, all the bottles arrived broken because there was no insulation inside the package, and they had sent them in a lightly padded envelope. After sending me replacement bottles, this issue was eventually corrected, and they started sending bottles wrapped in enough insulation to prevent any breakage.2) Worrisomely, I suddenly started getting multiple emails from Small Axe confirming that I had placed orders with them when I actually hadn’t done so. I thought perhaps my credit card information had been compromised, but the then-Head of Operations, Daniel Fitzgerald, who more recently in 2023 has risen to the CEO level of the company, assured me that my credit card had not been hacked, but that they had used my email as a “placeholder” email in their internal order-fulfillment systems and not to worry, that it wouldn’t happen again.3) Several months later, it happened again, and I kept getting more phantom “confirmations” that I had purchased products from Small Axe, when I hadn’t, so I surfaced the concern to John A. Crotty, Small Axe’s Chairman, and indicated that I would have to make an official complaint to New York State where they were located if the practice of misusing my email address as part of the company’s internal administration systems continued, given that I had been assured my email had been removed from all their systems. I was then told that the same thing had happened to EVERYONE in their entire database, and that it definitely wouldn’t happen again. It was also implied in writing to me that I shouldn’t complain at all about them because they were a small Benefit (B) Corporation (a traditional for-profit company that also tries to do social good). Fortunately, there were no misuses of my email address after that point.4) I began to notice some other concerning aspects about Small Axe Peppers, such as the fact they had no Google or Yelp reviews at all, which I thought was pretty odd for a food-products company with a fairly long track record, only mostly glowing customer reviews from a site that I had never heard of, Yotpo.com. It’s difficult to tell whether these mostly outstanding reviews for Small Axe Peppers on that site are real or made up by someone at their company. Only one recent review includes criticism of their poor customer service and broken delivery promises from someone named Diane M. The response to Diane M. from Daniel Fitzgerald is “Sorry about the delay in your order, we were overwhelmed as a result of being featured on the Today Show. Please let me know if there is anything we can do for you in the future.”5) Last year, I placed an order directly with Small Axe for a Gift Set that came together a Small Axe T-shirt featuring your choice of cities and asked for the Los Angeles version of the shirt, but they sent the generic, non-city version. After I took the time to contact Daniel Fitzgerald, they sent the right shirt.6) More recently in the summer of 2023, I received a notification that my Small Axe order for the Customizable 4-Hot Sauces Gift Set Plus Free Mystery Hot Sauce had shipped, but when I checked further after a long delay, the package had never shipped at all based on the tracking number. So I reached back out to Daniel Fitzgerald and asked that they actually ship the package. Weeks later, the package finally arrived, but I discovered I was shorted one bottle of Habanero Ginger Hot Sauce that I had paid for when I checked the order against the emailed confirmation receipt. So I had to spend more time reaching out to Daniel again, who by now was the CEO of Small Axe Peppers, and asked if they could either ship the missing bottle or refund payment for the missing item. I also enclosed photos showing that the bottle was missing on delivery for verification and followed up with a voice mail to Daniel. This time, I received the following note directly from him -- reprinted below without changing a word -- essentially firing me as a customer, despite many years of hanging in there with them through multiple issues, problems and misfires:I’ve refunded you 9 dollars for the missing bottle. I encourage you to order from Amazon moving forward or even another hot sauce company that might better suit your needs and expectations. Thanks DanWould you order from a company that consistently tries to evade responsibility for its product-fulfillment and data-security issues, and instead tries to push blame on the customer for being persistent with what is always time-consuming follow-up? It’s completely up to you, Fellow Amazon Buyer, but it’s best to proceed with caution and keep all email confirmations when you order anything – directly or through Amazon -- from Small Axe Peppers. Also, be on the lookout for any phantom Small Axe Peppers orders using your email address that you never actually placed, although that internal issue may have been (hopefully) resolved.

Son , loved this product.

Love it! Shared it with colleagues. Everyone is raving about it. Sooooo goooooood!!! Not super spicey but very flavorful and still packs a punch.

I bought this for my husband for his birthday. He just loves this hot sauce and we could not find it anywhere near by. Really nice flavor.

Very flavorful and spicy recommend to use with Fish

I have used this hot sauce for a long time. However for awhile it was hard to find. Love the taste and will continue to purchase it as long as it is available.

We have trThis is a pricy item , but it is good. We have tried nation brands of hot sauce, but they are to spicy enough. If you want hot hot sauce this is for you.

This is a really great hot sauce. Perfect amount of spice and tang from vinegar. I’d definitely buy again

Great flavour!

Bottle came without the seal and the lid was off after we removed the bubble wrap, tried to put as damaged for a return and it says it's not eligible for return. Make it real hard to find a way to talk to a human about this issue.

The product is called, Habanero Ginger Hot Sauce, it would be more aptly called, Sugar Honey Tamarind Sauce. It doesn't even seem as hot as advertised. I could add syrup separately if I wanted my food sweet. That characteristic should have been in the name, description, or ideally in an ingredient list.