Dimplex IgniteXL 74" Built-in Linear Electric Fireplace (Model: XLF74), 8530/5118 BTU, 240/120 Volt, 2500/1500 Watt, Black

Great product very nice accent for our media room. Easy to install. Fireplace arrived late but AMS (seller) was apologetic and helpful when the side panel of the shipping carton was torn. It turned out there was no damage and the unit works great although the heat output on 120V is a little anemic. I recommend the seller and the quality of the fireplace.

I wanted the most realistic electric modern option available. Our home didn’t have gas.I didn’t want it to look cheesy.I read all reviews and had contractor install so I could see before they tiled. This was a great fireplace. We also used it a lot in two different rooms and it was perfect to warm up a large space. Has a remote which was easy to use. Different visual modes for high flame or low flame. Warm white is what I always used. Other options if you’re into that. Would recommend

While the final product seems to be as expected, it was a nightmare from the start. We purchased this fireplace to be used in a custom entertainment center being built. The box arrived and was mangled slightly and we could see the parts inside along with all the broken cheap styrofoam. It didn't appear that the unit was damaged so we moved forward with our project and we were not ready to install yet so it sat in garage waiting. When my husband and the contractor finally got it out of the torn up box and unpackaged the rest of the way, the darn framing was bent (you can see it in the first two pictures). Now I guess we could have sent it back if we had a box that could have been used but nope the cheap cardboard box would not have been reusable. My husband spent a good amount of time over the weekend working to straighten it out using heavy duty clamps so they could install it. It helped for the most part and while it looks nice finished, it is aggravating paying this much for a product and then have to bend it back in shape. Packaging needs to be better! Installation was another matter in and of itself...for this price we shouldn't have to take pieces apart to install stuff or put the product together. It wasn't as easy as the instruction book made it out to be. Not sure if we would recommend this product today after all this frustration. Will see how it works when time to turn it on.

Great product, came in with a scratch on the face but we just masked it off and painted it matte black. Easier than returning. But won’t ding the product due to bad shipping/handling company.

For supposedly being the Ferrari of electric fireplaces this has got to be the worst purchase I have ever made. My contractor has already built the wall for this unit and we are now on our 4th unit because the first was cracked and the other 2 had scratches and chips all over the front face trim and dimplex can not replace that part because they don't have it. I have never been so frustrated with a purchase in my life. If my wall was not already built I would buy another fireplace brand altogether. I can not say this any louder but DO NO BUY THIS! Unless you don't care that you spend over $2000 to have the front of your fireplace that is the most visible looks like someone took a rock or something metal and decided to rub it all over the frame. This is easily the worst product that I have ever purchase especially considering the price. I wish there was a negative stars I could put because 1 star does not represent the amount of frustration we have experienced from this. We are now 2 months past when our contractor was supposed to be done with his work but he can't finish because of this fireplace.

We LOVE this! We remodeled our new home and wanted a fireplace in kitchen and in the bedroom on other side of same wall.The flames are beautiful and seem to mesmerize our guests!It’s always a show stopper and the fact you can use in all seasons is bonus! We had on hand for awhile before ready to install, so thankful no cracks or scratches when opened box like other reviewers.It was a great purchase and so thankful for this product!

I would not get this product again. The metal on top was bent, and had to pay over $400 to return this item!

The media could not be loaded. This fireplace is beautiful. I removed my wood burner dor something clean and easy.Several colors to pick from. High heat output but a weak fan. I doubt it can heat 1000sqf as advertised. I just hope it lasts a long time without issues.Update: control panel needs replaced and so far customer service is excellent. Needs replaced because when its off 2 lights stay on in the bed.