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How to remove/resize the links: 1. Insert the tool needle into band side with indented hole.(Needles can be broken easly if you insert it into the wrong size)There's an extra needle inside the base of the tool. 2. Keep holding the band in place with your thumb,and gently turn the knob clockwise to push out the pin. 3. Remove or add links to make the band fit your wrist, put the pins back to the slot then knock it on the floor to connect the links. NOTE:Be sure the pin is not blocked by the slot edge on the tool and the needle stays in the hole. Customer Service: If for any reason you are not satisfied with the product, please contact us. We take full responsibility and responsibility for the quality of our products and will do our best to solve your problem quickly and efficiently! How to contact us: - Way one: On this page, click on "RuenTech" next to "Sold by", then click on "Ask a question" on the right top of page.br> - Way two: Log in your account > choose "Your orders" > find the order ID > click "Contact seller".
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