Avantree Opera Plus - Wireless Headphones for TV with Cinema & Clear Dialogue Modes, Pass-Through, Enhanced Volume for Seniors, Compatible with TVs with Optical or AUX Audio Output Ports

I’ve owned the Avantree Opera tv headphones for 8 months and the charging base stopped working. They claim I have a 24 month warranty. They will not help me and constantly reply to my messages with the same trouble shooting. I even have an issue number. When I called the person went through the same trouble shooting again although I told them I have done all trouble shooting already. The rep told me they would put a request in for a new charging base. This was 2 months ago. When I received no replacement I emailed them off my other emails and they replied with the trouble shooting again for the 6th time.My last email I asked for a Supervisor to call me because I’m being fed the same steps over and over. They just didn’t respond this time. My only choice is to try to get a Supervisor on the phone. I would not buy any Avantree products. None. Move on bc when you need support they just send the same email over and over to my pleas for help. I will never buy an Avantree product again because it’s frustrating and infuriating at this point. I know when I call again today they will tell me to do trouble shooting again. I think they expect me to use a usb c plug to charge them each time. If I knew this company had poor service, I would have never bought them.

I purchased an Avantree Opera Wireless Headphones a few years ago. I noticed that my hearing could no longer hear voices and conversations nearly as well as I could years ago. The Headphones worked fantastic and did not interfere with the regular TV speaker system for others listening as well. After accidentally crunching my old headphones, I purchased a new Avantree Opera a month ago but was initially disappointed since after hooking them up they didn't seem to work. After an hour or two trying to diagnose the problem myself, I called Avantree support and they were able to work with me and fixed my settings so now the new ones work as well as the old ones!

I like this so much so that I have purchased four of them on four different televisions. Two are at my house, and two are at a relative's house that we visit often. I am able to listen to the television without disturbing others with the loud volume, and this allows others to set the volume on the soundbar so they can listen simultaneously at their comfort level. We recently purchased a brand-new television, and when switching this hearing unit from the old to the new television, we could not get sound through the headset. I called customer support (who answered the phone right away), and it turned out there was an advanced setting on the television software that needed to be changed (not covered in the manual). I made the change, and the headset is working perfectly.

Purchased June 2024. Really like these headphones. Easy to install and they came with all the necessary connections. Unfortunately the casing cracked after about 8 months of normal use. However, AVANTREE customer service was outstanding. They, immediately responded to my request for a replacement. They sent me a replacement unit within a few days, followed by a return postage label for the defective unit. They remained in contact consistently throughout the transaction and followed up upon completion. Would recommend!

I called customer support, spoke with representative named Janice, and told her that the vinyl covering on one of the cushioned ear pads on my headphones was peeling. She instructed me to email her a picture of the ear pad and the Amazon order number. She very quickly sent me an email advising that she was sending me, at no cost, a pair of new ear pads. I had the replacements within a week. She also sent me a link to an installation video.

My wife loves to watch TV AFTER it's time for us to go to bed. I was struggling for months listening to her watching TV in our bedroom until stumbling across this concept. Wireless headphones that plug right into the TV set and require zero effort or pairing or fighting to keep them working. Looked at many similar items before picking this brand, and I feel I made the right move. 26" Samsung Flat screen LED TV about 5 years old. Bought this set of headphones to try. Right from the packaging I was impressed. Strongly built, brightly colored box that we kept for future use. Headphones sit on the Charging base stand so no wires and chargers sitting around looking junky. Plug the headphones into a USB cube (more on that later) and plug the cube into the receptacle. Already charged right from the store. Comes with a few options to connect to the TV. We used the OPTIC cable just because it's a clean and more direct source. Plug the Optic cable into the back of the TV, and into the charging Stand. Lift the headphones off the stand and they immediately say something like "welcome to Avantree" then in a few seconds they say "Connected" as they connect with the charging base. Walk anywhere in the room and hear the TV thru the headphones. Then use your TV remote to put the volume of the TV on ZERO. Adjust the volume of the headphones with the volume knob on the headphones and you are now listening to the TV with the headphones only. My wife also claims they are very comfortable and she has watched TV for a few hours at a time without discomfort. I have used many types of headphones in my life, and it's not easy to find a pair that is comfortable for long periods of time. Best part, let's say I suddenly decide to watch TV or a certain part of a show with her ? She continues wearing the headphones at her volume level, and I just use the Remote to turn the volume up on the TV speakers. Turn it back to ZERO when I'm done and she continues on watching and hearing TV at her set level. Had for about two month now and very pleased. The USB Cube I mentioned ? The OPERA headphones include a FREE USB cube with your purchase. Now they do not include them in the box, which is a smart idea on their part. They require you to go to their website and REGISTER the headphones. Once you register the headphones, you double the warranty period AND they then offer you a FREE high quality USB CUBE with their brand name on it. My USB cube arrived 4 days after I ordered it for FREE with FREE postage. Seriously, it's FREE - no gimmicks. I have not gotten a single email or offer or advertisement from Avantree in the last 2 months since I registered. I actually had trouble locating where the FREE USB cube was listed, and late at night I used their CHAT which was popped up on the screen ready to go. Immediately a friendly person came on, thanked me for registering and the purchase and linked me to the correct spot. Never once has it disconnected or not worked as soon as they are picked up from the charging stand. I never give a review unless I feel very strongly about a product. I highly recommend these and I hope you have the good luck I did.