Real Relax 2025 Massage Chair, Full Body Airbag, Dual core S Track, Zero Gravity with App Control and Heat Function, Fit Office and Home, Black and Gold

The chair is everything I could've wanted and more. Very easy setup. Took about 15 minutes as long as you have the area cleared. The display is easy to use. I installed the app on my phone and am able to control everything through Bluetooth if I want. When running, the chair is nearly silent. Honestly blew my mind how quiet it is. You are able to control the intensity of all the rollers and airbags. Multiple preset AI settings. Heated back pad. Can recline into zero g. But all of this pales in comparison to the customer service I received. I had a mishap, and the seat cover got ruined. I contacted customer service to see if I could buy a new one. They sent me one for free within a week of shipping it. And this was from China! I can't recommend this brand enough. Not only do they have the best chairs, but their customer service is unmatched.

TL;DR: I received a defective unit, and amazon informed me that due to the sellers 'constantly changing inventory' that it was impossible to receive a replacement. I have to opt for a refund and deal with the hassle of getting this heavy paperweight out of my house.I got this chair in a shippement of two boxes, no big deal. I got the base first, then the side panels about two days later. It is worth noting that getting the massive base out of the box pretty much requires you to cut up the original packaging. (This can cause issues with returning items) Upon setting the chair up, it was immediately evident that there was something wrong with it. Loud clicking. Metallic scraping. The sound of plastic being scraped. Obviously broken: right out of the box. This is a huge bummer, as I have broken my back twice in the last couple of months, and I was looking forward to some comfort from the pain: no dice. I reached out to amazon support who gave me the option to either get a replacement or a refund at no cost to me. I asked for a replacement as I really wanted this chair. After a couple of minutes the representative informed me that this sellers inventory is changing so much and so often that they are not able to even see what is currently in their inventory: meaning requesting a replacement was impossible and I'd have to go the route of returning the unit and getting a refund. All in all, not worth the experience even with the good reviews.

Receiving both boxes was an issue. They don't arrive together. Sometimes arrives damaged.

My husband fell in love with this chair as well as all our guest. Anytime someone comes over and sits to get a massage they fall asleep…..EVERYTIME

The chair by itself is very nice and thankfully wasn’t damaged during delivery except for little cut on the bottom part of the leg section. But delivery by UPS was terrible, chair arrived in damaged box with partial exposure of the item.

I've had this for a little over a month now. The product arrived fine, except the box is clearly marked as to what it is; so, if it's a gift make sure the person who it's for doesn't get home first, insert ruined Christmas surprise here. It was an easy set up according to my husband. It's comfortable to sit in for our frames. I am 5'5 165lbs, husband is 6'2, 210lbs and we have a few kids that are between us in height but weigh more than him. We all have different weights, some slim (husband, so unfair), me (medium) and some, um, bulkier. We like the anti-gravity setting, we like the feet rollers, we like the air bags and the pre-programmed settings. There are 4 programed massages on my chair and I think one or 2 more you can find on the app. The programed massages are 15 minutes, but you can add time at 5 min increments. You are able to turn off the pre-programed massages and choose the area you want, ie: legs, back, neck etc. but I prefer the programs. I have a few dislikes. The 1st is the control panel, it needs a backlight. You can't see the buttons at all if it's dim or dark in the room, can be frustrating while in the middle of a massage if you have to dig around for your phone to turn the flashlight on to change a setting. 2nd dislike (most important one) is the range of the back and neck rollers or shall I say, lack of range. The back rollers only go up to the very bottom of my shoulder blades. I feel it going up my back and I'm just starting to think 'Oh there it is, just, just a bit, please just a bit higher, almost there', and sadly it just goes back down my back and I'm left so unsatisfied. The neck rollers, oh the neck rollers. They hit my occipital bone, that's it. I know they are moving, I can feel them moving; up and down inside the chair, making their little circles, but I don't feel them on my neck, not on the tops of my shoulders, not anywhere but the bony protrusion of the bottom of my skull. Here is where the description of my family sizes comes in, because I wonder just how large you have to be to feel the neck rollers. I've got inches in-between my neck and the rollers, my larger family members don't feel the neck rollers either. I'm dissatisfied with the chair because my pain is in my upper back, shoulders and neck, this chair doesn't hit any of those areas on me or my family. My husband feels like the Bluetooth is a con as well. What is the point of having Bluetooth if there aren't any speakers in the chair anyway? I enjoy the massage I do feel, but honestly, for me, it's a waste of money. I would get a lot more benefit had he put the money towards monthly massages and I wish he wouldn't have bought it. Let me end on a positive though. When sit and turn the chair on the seat gently reclines you. Your feet lift off the ground, the airbags start to hug you and you can't get out unless you turn the chair off and it maneuvers back to its original position. It "locks" you in, so you are forced to sit and relax, unless you are sitting there composing your review in your head, then it's kind of a downer.

This item was easy to assemble. My daughter did it by herself. When I want to just relax I make my way to this chair and just drift away. I have to set the massage and knocking to the lowest setting because it can be quite aggressive, however I feel as if I have just left the massage parlor. I usually use the chair twice ad day. So I have calculated that I have saved hundreds already as opposed to my friends paying $100 plus for one massage. The zero gravity features makes me feel as if I am floating, it is so relaxing.