HEATGENE Towel Warmer, Heated Towel Warmer Rack, Wall-Mounted Hardwired/Plug-in Electric Towel Warmers for Bathroom, Hot Towel Rails - Matte Black

I bought this towel warmer for my wife for her birthday; she loves it. It was easy to install. It's very sturdy and heats the towels to just the right temperature. Not too hot, so you won't burn your hand removing the towel. I don't know about the power usage haven’t had it long enough to know. But it looks nice, and it works excellent, was easy to install. What more can I say. I found it to be an excellent value for the cost, but I bought it as a refurbished model, so I am pleased about that.

The Towel Warmer looks and works great. The installation is a PITA! There is no template included, nor are there dimensions for the mounting holes in the instructions. You have to measure everything on the towel warmer and transfer the dimensions to the wall. And all the measurements are metric so you are getting measurements like 3-3/16 or 18-29/32. When doing a hardwire install the screws for the cover plate are directly behind the right vertical bar and the setscrew for the bottom right mount is just above the tube for the wires (see photo), making the slotted screws for the outlet cover and the Allen setscrew for the mount difficult to reach. If I was doing this again I would opt for the plug-in installation.

I was really hesitant about buying this product after reading some negative comments. Other ones that have the similar finish (brushed nickel/stainless steel) are almost double the price. The first one we purchased from Wayfair was the wrong finish so our loss because they don't accept returns. I was thinking, thank goodness for Amazon's return policy in case this doesn't work. We had our contractor install a plug on the wall specifically for this towel warming. Unlike people on this review who had plug integrated with their light switch, out plug was a live wire. HELPFUL HINT - if you have a live plug like ours, we purchased the Amazon Smart Plug. Then you can program times you want it on or turn it off remotely if you forget to turn it off.It gets really hot so don't touch the bars when it's on. We have the warmer turn on an hour before showering and it literally gets the towels cozy and warm. If you accidentally leave it on overnight (we have done this but not recommended), it will get your 100% cotton towels crispy. The power button is a bit difficult to turn on and off because it is coated in plastic (obviously for your safety).

We had these in our prior house and wanted them in our new house. We ran a sperate decicated circuit to power them. Probabaly didn't have to but we were running a lot of new circuits, so the incremental cost was low. They are wired to a wifi switch so that it is easy to put them on a schedule to turn on and off. Used a Levitron 15 amp wifi switch.

I bought this heatgene towel rack not realizing that there isn’t a timer. Instead there is a REALLY HARD TO PRESS on off button on it which is an extreme fire risk if you forget to turn it off. For this alone, I won’t recommend this product. Unfortunately, I had an electrician install this while i was away so I didn’t even realize this was the design until it was wall mounted. It is not possible for me to exchange this without having an electrician uninstall it.So that brings me to the next point - do not buy this if you want to install it yourself. There are no clear instructions and you need to hire someone to do this as there is no plug and it’s made for electrician install.Last point which is different from other reviews saying the towel rack is too hot. I have the complete opposite problem and none of my towels get warm on this. I can touch the bars directly with my hands and it is barely warm. Which means they have absolutely no quality control. Or they should offer a temperature setting. Mine is obviously defective and I wish I could return it for a refund for the life of me. But I’d have to have this uninstalled and I already drilled holes in my tiles. I’d need to find another rack that’s exactly the same size. All in all, this is a nightmare.I do not recommend this product at all and would give it negative stars if possible.

Wrapping a hot towel around yourself after a shower is pure luxury. This towel warmer makes your basic home bathroom feel like a high-end spa every day. I like to worm my towel through all the rungs for maximum heat. The rack looks great on the wall--modern and clean look. It was fast and easy to install, and really works great!

Nicely made. Towel bars seem a little hot to the touch.

I like the look of the brushed nickel, heavy and appears to be well made. I hired an electrician to install it because I wanted it hardwired and hooked up to a timer, cost was $320 for his labor, took over 2 hours. The unit itself gets extremely hot, but honestly, the towel is just warm, it could stand to be much warmer and should be for as hot as the unit gets. I don’t understand it. Not sure if I would recommend this brand.