SteelSeries Arctis 9X Wireless Gaming Headset – Integrated-Xbox Wireless + Bluetooth – 20+ Hour Battery Life – for-Xbox One and Series X, Black

I wanted a major headset upgrade and decided that I wanted to go wireless. I've been surfing multiple websites and this headset has been mentioned frequently as one of the best in Xbox wireless headsets. With me wondering if I made the right choice, I placed my order and was eager waiting for the headset to arrive.My first impression was that the headset is really nice and minimal, with the only contrast being the black-green pattern band. I took the band off as I have an afro and it fits me well.I really liked how they nailed some of the features of this headset, like the game/chat wheel, the red LED for a muted mic, and the bluetooth function. The bluetooth function is what won me over and it's integrated very well! I was rock solid on this headset and felt like I really made the right choice.............that's until I experienced the static and audio drops that this headset is criticized for. I didn't really mind it at first, but all of that changed when I walked out of my room. The headset drops audio almost immediately and if I don't come back in range after a certain period, then it fails to reconnect at all and I have to turn the headset all the way off and then back on. In my case, what use is a wireless headset for if I can't walk out of my room with it?This was a major dealbreaker for me. This was my first time with a SteelSeries product and I was beyond disappointed, and was getting ready to return the headset the next day. In my mind, this headset nailed everything but its core feature and was really sad that I was going to return it.BUT THAT'S UNTIL I decided to swap over from my original Xbox One to the Xbox Series X. I originally bought the xsx for my room but then I gave it to my brother to keep for himself and now waiting for another to ship to me. Before I went with returning the headset, I grabbed the xsx and put it back in my room so if anything improved, it would be in my controlled environment (I also run the Xbox One as mentioned, along with monitors, a desktop computer, and various smart home devices in my small room).I paired the headset with the series X, hopped in a party, and well... EVERYTHING WAS AMAZING! My friends mentioned that my mic quality was better, and I can walk around and out my room with no connection drops. Hell, I was able to walk around a whole 2 story house with little distortion and no audio drops from my party. Much, much, much better range when connected to the Xbox Series X instead of the Xbox One.I was so happy that I now have a headset that fulfills all my needs and even exceeds in some ways. 2 things I wish this headset had was USB-C and a foam piece for the mic, but that can be bought for cheap. A tip is that if you are going to rock this headset, also buy a "micro USB magnetic charger" for convenient snap-on charging.Definitely recommend this headset to current and future Series X|S owners.

I really love the SteelSeries Arctis 9X Wireless Gaming Headphones, especially for music, movies, and gaming. The sound quality is superb—well-balanced and clear. After a while, I forget they're even on my head since they're so lightweight and comfortable. They put no pressure on my ears, and the design just works.When playing on Xbox, the sound is incredibly detailed, particularly in terms of directionality. I can easily tell where sounds are coming from, which is a game-changer for competitive gaming. I’ve also received feedback that my voice is crystal clear through the mic, which shows how high-quality it is.The microphone itself is retractable, so it conveniently spools back into the headset when I don’t need it. It’s very easy to extend and use, and I love how simple it is to mute with just a button—no need to look for it, I can just feel around and press it without missing a beat.Another great feature is the three audio presets, which can be toggled through with the press of a button. You can also personalize these presets using a PC app. This allows me to customize different modes—one for movies, another for gaming, and one for calls. It's flexible and super easy to set up with a simple USB connection.One thing to note: while playing Call of Duty, I’ve noticed the sound cuts in and out occasionally. However, I’m not sure if this is due to the headset or because my Xbox is an original 2013 model, which could be slacking power on newer games.Overall, I’m really happy with these headphones. They deliver great sound and comfort, and they’re packed with useful features! I am pleased with these...

BUYER BEWARE: DECENT PRODUCT BUT AWFUL CUSTOMER SERVICE!!! BUY FROM ASTRO, TURTLE BEACH, LUICID SOUND, OR HYPER X INSTEAD! BETTER SOUND AND BUILD QUALITY USUALLY FOR LESS. DONT BELIEVE THE SPONSORED "BEST HEADSETS" LISTS!First off, I NEVER take the time to write reviews. Also, I have purchased and used about every flagship wireless surround headset and several higher end wired from every major manufacturer for the past 6 years XBox One has been out. I've purchased them for myself and my three children as well as given them to friends and family due to dissatisfaction for one reason or another. I have owned the Stealth 500X, Stealth Elite 800X, Stealth 700X and the Wired Stealth 90Xfrom Turtle Beach, Wired Cloud Core X and Stinger 2 from Hyper X, Astro A40 and A50 (for both my PS4s and XBox Ones.) If you're wondering why so many, children break things and I usually play with the right earcup slightly offset to hear my family if they call or need something. It typically causes some stress on the plastic frame swivel joints and usually the joint cracks after a year or so. Plus, I'm a technophile/audiophile and I have been chasing the high quality experience that I had with the original Turtle Beach Stealth 500X headset (which was discontinued or I would have bought another)Overall the product is admittedly good, I really liked the light weight and great sound. Being able to connect to my Bluetooth phone, computer, or stereo on the fly was great. Descent sound quality (a little more flat sounding music and ambiance than others I've used, but it picks up footsteps and game audio cues well) and compatible with Windows Sonic and Dolby Atmos software which helps. Good mic quality too.HOWEVER, after a few months of regular use and good care the left ear driver stated intermittently going out. I called customer service when it stopped working all together and they walked me through some troubleshooting and showed me how to do the factory reset using a paperclip to press the reset located in the ear piece. This would take care of the problem for a while, but ultimately it ended up failing and refused to come back on. I was still well within the year warranty so I contacted customer service again and told them what was going on. They informed me that they couldn't verify my purchase because I bought it through a third party retailer (Amazon) so I need to pursue a return though Amazon first. Amazon stated that it wasn't covered in the A-Z policy and it was outside the window for returns. Plus, because it was an accessory that was worn and an electronic, they couldn't give me and exchange or even a partial refund credit.So when I contacted SteelSeries again, they had me take a bunch of photos and send an invoice from Amazon, which I did a few different times and they kept telling me it wasn't an official invoice screenshot, (it was a receipt, a purchase confirmation, and a shipment and delivery confirmation email and screenshot for each respective time. All of which had the order number, tracking number and my personal information and address.) So I finally asked them to walk me through which specific invoice I had to generate from Amazon and where to obtain it. Finally, they told me they still couldn't confirm the legitimacy of my purchase and warranty status despite the specified documentation and photographs including the serial number and condition of the headset they had asked for. So they told me to send the product in (which I had to pay for postage on and shipped 2-day priority) after a week I was notified that the battery was dead (no kidding the headset wasn't working at all on one side and I had been using a backup) but stated that nothing was wrong and I just needed to charge it. I got it back and the headset still didn't work on the left side and wasn't wanting to stay on now and kept disconnecting. (Despite having a full overnight charge). The headset also came back with a HORRIBLE stale, sour, body odor smell, which they basically called me a liar about. I had specifically cleaned the ear cushions and let them dry completely) before shipping because I figured someone would be having to put it on. Plus, I always kept my headset on a stand and wiped it down after playing as I'm a bit of a clean freak. I knew it was B.S. and it upset me that they kept telling me the headset was fine and that there was no odor.They finally told me I could send it back (Again, my cost) so I sent it as is to prove the odor existed and told them I was doing so. Once again told me that nothing was wrong. They kept indirectly insinuating that I was a liar or just trying to get over on them and get a new headset. Then told me that the headset was stinking when they received it and basically suggested that it was due to my personal hygiene.I would think that SteelSeries wouldn't appreciate a few lazy or dirtbag employees ruining their brand's reputation by being rude or discourteous to customers, but it sure as hell happened. I don't think they ever tested the headset properly or at all. The fact that they didn't help at all, called me a liar, and I was left with a stinking broken headset now outside the warranty window and I guess I'm blacklisted because they won't return my messages, despite being polite in my correspondence and always thanking them when they helped remotely.Pretty good headset for the six-months or so it lasts, but absolutely shit-tier customer service that only calls you a liar and refuses to even give you an opportunity to pay for a repair or even give a discount or credit towards a replacement.