Faber 60 cm 1500 m³/hr Auto-Clean curved glass Kitchen Chimney (HOOD PRIMUS PLUS ENERGY HC SC BK 60, Baffle Filter, Touch Control, Black)

2 year use very good product

Purchased Faber after user/peer reviews. Product build quality looks good. Faber chimneys are supposedly designed for Indian cooking. Waiting to see how it performs in long term.Installation was done by Eknath Reddy. Got a call from him a day or two after delivery. He is professional and completed his work quickly and without fuss.

A good product for the price point, I was looking for maximum suction power and this one was my model of choice. Chose the Touch Control over the Sensor-based model from a long term use point of view. The touch model is also cheaper by 2000 rupees. The installation was quick, took under 20 minutes (I already had a chimney installed, which was retired). The engineer was knowledgeable and efficient. The chimney also offers an auto turn off mode, which can be set up. This turns off the chimney after a certain period of time (1,2, 3 minutes later, and so on). This helps the balance air to be sucked out and you don't need to wait in the kitchen to turn off the chimney. Even the light is auto turned off with this feature.Cons1) The foil type duct pipe supplied by Faber is useless and very fragile, even their own engineers are not in favor of using it. Not sure why you will hurt your own brand image by adding something which is cheap and not usable? I had a pipe from the previous setup installed, else you will need to be a 6-inch dia pipe separately if you want a sturdier setup. Costs another 1000-1200 bucks.2) The panel, being black and glass is a fingerprint magnet. Needs constant wiping.3) The 5 year warranty on the motor only gets activated if you get the chimney serviced by Faber twice in the first year. Each service costs 950 or you can take an AMC for 1350. If you don't do this, then the warranty on both the chimney and motor will only last a year. This should be part of the information shared by the seller as it adds to the cost of ownership.

Best product very good.quality also nice

It arrived on time. We got call from Faber local installation team few days before the actual product delivery. The installation was quick and clean. We got a demo. We like both how silent the product is and its suction power. Looks beautiful and matched our kitchen decor. We got multiple calls from Faber customer care and the local installation teams, who were following up through product arrival through installation step. Will recommend this product to everyone.

UPDATE: After the review was posted online and emailed to the board of directors at Franke, the senior technician came back and redid the job thoroughly. He even cleaned up properly after himself. I am now delighted with the service.I bought this online on Amazon. Delivered wonderfully. Two days later a technician came to install it. He said my old chimney had a 4 inch vent, this one needed a 6 inch. So a flurry of phone calls started where he recommended a number of people who would drill the hole for the princely sum of 2200/-. Then he slapped me with a 650 rupee bill for uninstalling the old chimney (he basically just yanked it out) and marking for the drilling. The drilling guys come on a Sunday morning; we remove half of the products in the kitchen, cover the rest and they say it is installed correctly. see photo to understand how clean the installation was! They said they will not put white cement on the wall after the vent in installed!! Apparently that is someone else's job... Faber will only come and hold the chimney in place. to top it off he brought another aluminium pipe for 500 rupees and said that the company pipe will last for just 3 months!!! So better I get this one fitted!! I called the call center and they concurred!!So Faber delivers a terrible product with a pipe in box that will last just 3 months, also, installation means he will just put it up in place and you need to go out and buy cement to coat your exterior wall... if water comes in, its not a Faber problem!!Lousy product, lousy service, lousy installation, and lousy support! I buy over 2 lakhs worth of goods on Amazon every year but this is the worst I have ever seen.

IC was damaged within a month of chimney use and had to be replaced. Also at the time of installation post purchase, the installation guy demanded extra money for unmounting the old chimney (which was no more work than picking your clothes off the hook) also had not sealed properly and i had to raise a complain to call and get it fixed. He had forgotten to apply some seal using rubber gasket sort of thing and was blaming it on faulty duct which was not the case. Thankfully warranty was in place but after a month site visit charges of 400 would apply is what I am informed. I was expecting a lot better quality from Faber as a brand i was counting on and also preferably more service oriented personnel instead of money miners. Other than these the chimney works fine and the suction is good of course when it works !!