I’ve gone round and round with you for a month now. Send me a new battery now. U keep answering my emails on a Friday then telling me oh it’s the week

OMG. I have the same problem. I bought 3 bikes. 1 works great. The baterry lasts for hours. The other 2 have falty batteries. At first they sent me a whole bike to take out just the battery. But that battery didnt work either. While waiting for the battery they charged me for the replacement bike because I didnt return it because I was waiting for the battery. If they send me 2 working batteries I will be happy. The 1 bike that does work is awsome and my kid loves it. However I have 2 other kids waiting for the batteries. p.s. I did finally get a email from UPS that 1 battery will be here in 2 days.

is there a way i can buy a replacment motor?

Dear customer, if your motor doesn't work, please contact us via Amazon, our after-sale team will help you.

Dose the battery come pre charged?

Yes, its pre-charged to a certain level. But you should charge completely before first use.

What is the top speed going full electric on the bike?

I can confirm: 19.8 mph. Iv'e put about 300 miles on mine since I got it on 7 Oct and havent had any problems with it. ..It's not built for comfort though.

Desertcart Logo

Deliver to Seychelles

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

⚡ Ride the future today — don’t just commute, dominate your path!

SAFETY MEETS TECH - Smart LCD display, disc brakes, and bright LED headlights keep you informed and secure from dawn till dusk.
EFFORTLESS POWER BOOST - Conquer urban streets and rugged trails with a robust 350W brushless motor hitting speeds up to 19.8 mph.
TAILORED RIDING EXPERIENCE - Switch seamlessly between e-bike, assisted, and normal modes to match your commute, workout, or adventure.
BUILT FOR COMFORT CONTROL - Durable aluminum frame, lockable front suspension, and 21-speed twist grip gears ensure smooth rides on any terrain.
RIDE LONGER CHARGE SMARTER - Removable 374Wh lithium battery offers up to 60 miles in assisted mode and charges fully in just 5 hours.

The TotGuard5856 is a versatile 26-inch electric mountain bike featuring a powerful 350W brushless motor with a peak of 500W, a removable 374Wh IPX5 waterproof lithium-ion battery offering up to 60 miles range in assisted mode, and a durable aluminum frame with 21-speed gears and front suspension. Designed for adults 5.3-6.1ft tall and up to 300 lbs, it combines performance, comfort, and safety with smart LCD display, disc brakes, and LED headlights, making it ideal for commuting, exercising, and trail adventures.

Specifications

Bike Type	Electric Bike
Age Range (Description)	Adult
Brand	TotGuard
Number of Speeds	21
Color	Black+Red
Wheel Size	26 Inches
Frame Material	Aluminum
Suspension Type	Front
Special Feature	Adjustable Seat, Headlight
Included Components	E-bike, Kickstand, Manual
Size	26‘’
Brake Style	Disc
Specific Uses For Product	Trail
Item Weight	45.1 Pounds
Style	Athletic
Model Name	T-266-UL
Power Source	Rechargeable Battery
Wattage	350 watts
Wheel Material	Aluminum
Lithium Battery Energy Content	374 Watt Hours
Seat Material Type	Plastic
Warranty Type	With 1-year warranty and long-term technical support
Maximum Weight Recommendation	300 Pounds
Assembly Required	Yes
Bicycle Gear Shifter Type	Twist Grip
Is Autographed	No
Number of Handles	2
Skill Level	Intermediate
Fender Material	Plastic
Manufacturer	Shenzhen Chirrey Technology Co., Ltd
Item Package Dimensions L x W x H	54 x 25.5 x 9.5 inches
Package Weight	24.95 Kilograms
Item Dimensions LxWxH	54.33 x 9.84 x 25.98 inches
Brand Name	TotGuard
Warranty Description	1 Year
Material	Aluminum
Suggested Users	unisex-adult
Part Number	5856

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.