Lessons in Excellence from Charlie Trotter (Lessons from Charlie Trotter)

As a management consultant to top companies world wide (Merrill Lynch, Microsoft, IBM, GE, Abbott, PepsiCo...) I read a minimum of 120 business books every year, and have since 1989. My personal library is nearly 3,000 volumes and I would put "Lessons in Excellence from Charlie Trotter" in my top 5 for books on understanding what it truly takes to build a superior business.I agree with another reviewer that you will likely not find any ideas that are shockingly innovative, but what you will find is a clear and detailed description of the business philosophy that has allowed Charlie Trotter to create one of the most respected restaurants in the world. You will also see that the fundamental strategies that Charlie Trotter focuses on are absolutely 100% transferable to any business that is serious about achieving excellence in their industry.I have recommended this book to my clients for years, I use Charlie Trotter as a case study in many of my workshops, I have applied the ideas in this book directly to one of my other companies (an advertising firm I own) with tremendous success, and I have dined at Charlie Trotter's restaurant to verify that they actually live the ideas in this book... and they do!If you are genuinely serious about building a business that is passionate and disciplined in striving for excellence - this is a must read.John Spence[...]

If you have been a manager for any length of time someone has told you about books like Who Moved My Cheese and The One Minute Manager and if you are in the hospitality biz sure you're reading the trades but this book combines practical and actionable insight into the interworkings of one of the greatest upscale American restaurants in detail and in a way that remains relevant to most any op model. A lot of the book is geared to a more broad non industry specific reader base but there is more than a fair share of great ideas to help you better manage your restaurant and drive higher levels of expectation for both your staff and yourself.

It came just when I need. Book smells a bit old, but overall in great condition!

comprehensive handbook to starting a restaurant or business. Structured well and easily a book that can be referenced in time of motivation or need to improve business

Trotter rules

Item quickly received as described

must must read if u want to open up a restaurant

I had to read this book for a class in business school. My professor worships at the Altar of Trotter, but this book didn't seem to have any groundbreaking leadership lessons. It was more a paean to Charlie Trotter and how great he is. After a few chapters, it gets old quickly.

So strange that I purchased this book just weeks before Charlie Trotter's untimely death. It is a wonderful book and provides a deep understanding of why his businesses were so successful.

An everyday companion. How to exercise common sense with style and panache, well worth practicing the advice given on a daily basis.