Services Marketing: People, Technology, Strategy 7th Edition

quick service, book was like new, more reasonable then what my college was asking for it, will definetly look for my spring term books online

The book was shipped from U.S. to Ireland. It arrived fast/after 1,5 or 2 weeks. I was surprise by quality of the book; insight was market a little, but that was something I was inform about before purchase. I am very happy from purchase and quality of service and quality of purchased good, will continue to do so.Agnieszka

I would recommend you updating the book, it was falling apart. I had to tape it and I struggled a lot while doing homework.

Arrived in pretty good condition and the shipping was very fast. There was some highlighting and underlining made with pencil but nothing that would prevent me from being able to read the text.

Just what I was looking for. Will recommend it to anyone who is studying or need to brush up on service e-marketing.

Written on a 5th grade level, with cases that are out of date, and dated. the author is very verbose, and repetitive, its for an introductory freshmen level class, Countless numbers of bad graphics and charts that are poorly designed and would drive a stats person nuts.

Thanks for saving me piles of money on books through my college years

For what this book is, I cannot believe it costs $200... My copy is in black and white and looks like it was run off by an old copy machine. The graphics are all grey-scale and I'm pretty sure I got a ripoff of an instructor's version. On the copyright page it has a Notice that says"This work is protected by U.S. copyright laws and is provided solely for the use of college instructors in reviewing course materials for classroom use. Dissemination or sale of this work, or any part (including on the World Wide Web) is not permitted."hmmm...