Classic Brands Cool Gel 2.0 Chill Memory Foam 14-Inch Mattress with Hercules Heavy-Duty 14-Inch Platform Metal Bed Frame and BONUS Pillow, Full

I read a couple reviews before I bought that mentioned likely quality control issues. Most of the negative reviews complained that the mattress was too hard, which actually encouraged me to buy it, as the husband and I like a very firm mattress. But I'm guessing we got one of the few I've seen that people talk about feeling like you're "laying in mud." This thing is so soft and sinks so badly, that when I lay on my back, it feels like I'm sitting in a chair, my butt sinks so low. I wake up in the middle of the night sunk into the mattress so much that I can't roll any other way. And, if my husband and I lay close together, we both get sucked into the middle of the bed, which is exactly what we were trying to avoid by buying a memory foam mattress. This mattress is awful. I'm trying to figure out now how I'm supposed to get it in a package to send it back to Amazon and get my money back. We've slept on it for about 10 days and we have nothing but complaints.UPDATE 04/10/18 - Thank goodness for Amazon. There was no way this was getting back in a box to get shipped back, so I called them and the customer service rep was super helpful. They said Amazon doesn't take back mattresses but if I was unhappy with it, they suggested I donate or dispose of the mattress and they would refund me the $, which they did within 24 hrs of our conversation! This mattress sucks, but Amazon does not. So, there was a happy ending to our story, even if it didn't involve this mattress.

Product is unusable. It is supposed to expand to 14”. Both ends reach around 12” and the middle is at around 8” after 72 hours! Amazon says they have to have it back before they refund for the purchase. UPS refuses to pick it up! Amazon is no help. This entire experience has been very inconvenient!

Let me start off with a bit of background. I'm a relatively big guy (6'2" and 285 lbs), and have severe back issues.I had a tumor grow on my spinal cord, inside my spine which crushed my spinal cord resulting in paralysis from the chest down. Surgery removed the tumor and many functions returned. I can walk again (unsteady and not far). The surgery left me with 4 herniated disks and many completely numb areas, especially in the hips. I say this to explain that I have more back pain/issues than most can ever imagine. This mattress was unbelievably helpful. I used to wake up and turn side to side 4 to 6 times an hour. Sleeping flat on my back was impossible. Side sleeping would result in severe deep throbbing in my numb areas. Now I wake only 3 or 4 times a night. After the first night my morning pain level went down a lot and after a couple of weeks I am mostly pain free in the morning.I have never had any kind of foam mattress before. I have generally slept on traditional inner springs my 60+ years. I didn't know if I could manage the change in feel to a foam mattress. The wife and I went to many mattress stores and tried out the foam mattresses. I found that the spring and firmness was very important for me. I need enough firmness to help me turn over with my weakened lower body. I also found through research that because of my size it was suggested that i needed at least a 10-12" foam mattress with a thicker base core foam to firm up against my weight. This mattress seemed to meet all the suggestions and then some extra so I gave it a shot. I ordered the adjustable base and this mattress.When it arrived we assembled the base which only took about 30 minutes. Unpacked and unrolled the mattress. Amazing to watch the expansion. There was a very slight odor. Not strong at all and it mostly dissipated in a couple of hours and was gone the next day. I slept on the mattress after about 4 hours. It was very soft and I had trouble moving around. This worried me of course, but I realized that the foam needs a few weeks to stabilize so I would watch it. Over the course of the next day the bed became firmer. Over the next 2 days the bed became VERY firm. Still completely comfortable, but VERY firm. Much firmer than any inner spring I have had, but it retained it's soft feel pressure wise. Again I would wait and see. After 2 weeks the bed began to soften somewhat. Now after a month it has become near perfection for me. I sink in just enough to where I have a little resistance to turning over, but it is almost the same as my old pillow top. It gives great support to my back and body. I no longer wake to numb or tingling arms (I sleep on them under my head). No more sore shoulders or back pain. No more waking with my hips or butt throbbing from the pressure (nerve damage is a nightmare that is hard to explain or understand). I used to have to get up and walk around in the night to get things back in "perspective". That is a thing of the past. I only get up at night now for a bathroom break and right back to sleep.The first night I slept on the bed I had issues going to sleep. The different feel of a foam mattress seemed to agitate me. Once I fell asleep though it was a sound all night sleep. My first in years. Over the first week I would wake up very stiff and had some issues with soreness. I was trying to sleep in the flat position without the head raised 6 inches or so. Something I have not been able to do for over 20 years.This went away over a few days until I am now relatively pain free (for me anyway). I swear it had to do with my spine realigning from having proper support because I can sleep comfortably flat now though a slight 3 inch head raise makes it seem better.My wife and I have not slept in the same bed due to my constant tossing, turning and up and down, for many years. She has tried a few nights nights on the mattress to see how it does for her. Her king size is arriving tomorrow. She loved it as well and said she woke up with much less pain and slept sounder on it. OH, the free pillows are great. No numb ear or face tracks (I have to have CPAP as well since my diaphragm is affected also.)I am subject to night sweats and this mattress seems better than my old mattress. I don't wake up hot and drippy. Warm, yes, but not hot so I believe the cool gel works.Is this the perfect mattress for everyone? Probably not. Is it a great mattress? I would say yes. If you are a big person and worried about a foam mattress being firm enough to support you I would say go for this. Also, give it some time for the foam to stabilize. It really does take a couple of weeks.. If foam is new to you, wait to adapt to the different feel. It's a big change to your body memory, but it will be worth it in the end.Enough of my rambling. I just wanted to tell you my experience with this mattress since it has made a huge difference in my life. And no, I don't work for the company of even know anybody who does. I will update this if something changes.

Comfortable and supportive mattress, but didn't actually come with the 2 free pillows.Edit: I'm an idiot. For almost 3 weeks we were sleeping on the pillows. They were UNDER the mattress the entire time and we were wondering why it seemed bowed in the middle. Just found them. The mattress is much more comfortable now lol.

I like the packaging of this product, i didn't believe it was the right item i ordered for due to the packaging, i was amazed when i opened the box , it was exact same mattress i wanted 😊👍