LIVING PROOFDry Shampoo, Perfect hair Day Advanced Clean, Dry Shampoo for Women and Men
M**R
Amazing customer service
I love and use this product all the time. I have fine blond hair and in between washes, I use this to make it look as though my hair is clean, and because it creates volume! I recently received a bottle where the sprayer didn't work . . . at all. This is so frustrating because it renders the product useless and you're out the money. I contacted Livign Proof via their website and after giving them the information from the bottle (lot #, date, etc.) they sent me a replacement, no charge! I love all of the company's products and now I love the company even more!
A**R
Please buy this anywhere but Amazon. Wasted $45.
I have used this dry shampoo in the past and so I know that I love it. Knowing that, I like to buy two or three in bulk so that I can keep them on hand when one runs out so I never have to go without! I purchased two of these back in April and used the first one more than halfway and then the nozzle suddenly stopped working. Super disappointing as this is an extremely expensive product, but I had used a decent amount of the first bottle and I still had my second unopened one, so whatever. Well, I got not even one full spray out of the second one and the same nozzle malfunction happened again. Called Amazon customer service asking for them to please send me a replacement and that I will even send them this full bottle of dry shampoo back in return so they can fix the nozzle and resell it or send that one back to me and all I got back was its “outside the 30 day return window”? I’m not trying to return it, I just want to have the product I bought for $45 dollars - nothing more, nothing less. I asked the customer service rep “so, basically I should never buy this from you guys in bulk then and I should make sure I only buy an amount I’ll use within 30 days because if the nozzle breaks after that I’m SOL? I am not asking to return it; I want it fixed and sent back to me or replaced and I will send you back the full unused bottle…” again, just the NPC response of it being outside the return window lol. I wish sometimes customer service would use common sense instead of reading responses out of an employee handbook. Now I have a useless completely full can of a very expensive dry shampoo I would love to use with no way to fix it, use it, replace it, or return it. It’s just sitting on my counter because to throw it in the trash will really really irk me - it’s such a complete waste. Please, if you want to buy this off here, just go to the nearest atm and pull out $45 cash and throw it in the trash. It will be the exact same experience. BUY THIS FROM A REPUTABLE SELLER IT IS AN AMAZING PRODUCT! DO NOT BUY THIS FROM AMAZON PLS! Love ya ladies stay safe out there!
L**1
The sprayer can be fixed!!!! Does not need to be returned.
I used my bottle once. When I attempted to use it a second time, it would not spray. For $45, I expect more. The product worked really well though, so I was not going to give up and just return it.I took a bottle brush for kitchen glasses (similar to a toilet brush) and took the bristles and pushed them through the hole to get the clog out.The bristles are strong enough to get the clog out but flexible enough to bend with the curve of the plastic lid where the product is getting caught.The bottle is aerosol, which sprays fast. It sprays so quickly that the product is drying as it is being sprayed through the plastic lid.
T**K
So Frustrating
I have never in my life written a bad review, especially for a product that I generally like. However, I am very angry and disappointed. I purchased this dry shampoo and loved the texture and feel. I bought a bottle a couple of months ago and it was great...two times. Then, the spray portion stopped working. No matter what I did, I could not get it to work. I ran it under hot water to unclog it and tried a number of other things. I am the CEO of a global manufacturing company, so I totally understand that quality issues happen with mechanical functions. SO...I threw it away and purchased another one. The new one LITERALLY WORKED ONE TIME and the same thing happened when I went to use it again. This is not a cheap "throw away" type product, and while I like the product inside the can, the spray function of the can is junk and very poorly manufactured, rendering the product inside the can useless (and hella expensive per use). It is a bummer, but two times in a row is a problem. I will never purchase this product again.
J**E
Volume
I love this product! It keeps me from having to wash my hair everyday or every other day. It also gives volume to my thin thin hair. Glad I found it!
Trustpilot
2 weeks ago
1 month ago