Veise RZ09 Smart Lock, 7-in-1 Keyless Entry with Handle Set, APP Control Fingerprint Deadbolt for Front Door, Electronic Digital Locks with Keypad, Matte Black

This is for the Veise Smart 7 in 1 fingerprint reader in the handle lock.Installation was straightforward. Online videos are helpful as they can magnify or focus on important steps such as lining up the triangles which are mentioned in the booklet.Pairing was not trouble free. It did not pair immediately but it seemed to pair right after just pressing anywhere on the exterior keypad which woke up part of the unit I guess.It was very easy to add codes and fingerprints. So far the fingerprint reader recognizes and unlocks the door within 1.5 seconds. This lock is indoors so something outside with sunlight etc.. might present a different scenario. Make sure you scan whatever print you mainly use from several directions-meaning press hard when asked, slightly adjust position of print, lift off just a bit. This is just to replicate that you will not always press or place in exactly the same way every time.The selling point for me was the location of the fingerprint reader in the lever itself. I wanted that position so that a natural one motion grab of the handle put my thumb right over the reader and did not require touching somewhere else and then turning handle.I have not invested in the G2 gateway yet. There is another widely available gateway G2 available for the TTlock app products. This gateway can be found cheaper than the G2 DDlock version but unfortunately is not compatible. However it does say the DDlock version is compatible with the TTlock products.This lock will not fit a standard cored door with deadbolt and passage. The lock is too tall and infringes on the deadbolt hole. Your only choice is to use on a passage only door or swap locations and use this lock in the typical deadbolt position and move deadbolt down. This lock requires over 6 inches from center of passage hole to center of deadbolt hole to fit. Most cored doors only have about 5.5 inches.The app is basic but gets the job done. Without the gateway it is a Bluetooth only connection and you really cannot go beyond 30 feet or so away and less with obstacles likes walls etc... All setup is done Bluetooth and so you need to be close to the lock with your tablet or phone.I am not sure of battery life yet. It requires 4AA. I am a bit worried that multiple times in and out with a short auto lock time will drain the batteries.The exterior keypad is normally off so you wake it up to enter a code. In this case I kinda wish it was a real keypad or always on somehow. I have not mastered how to wake it up yet. It seems it requires a heavy initial press at times, a couple presses at a time, so on. Still learning. Once awake it readily accepts the unlock code and works quickly. If enabled you get audio feedback for locking and unlocking along with a red and green LED for confirmation.It has 13.56mhz NFC cards included. I have not used those yet. I have purchased a more concealed keychain looking NFC token that should be compatible. However it is likely I will not need that as I will be using the fingerprint but it could come in handy. There are other options to hand out temporary codes for set schedules or times. More options with the G2 gateway. Please note that without the gateway the only remote connection for changes or even locking or unlocking is Bluetooth only and requires close range. The front keypad can lock with a press and hold of the # symbol or just use the auto lock function.The physical operation seems well made and solid. The handles are not sloppy or loose. Overall it is a bulky unit so no stealth here. The finish was acceptable without scratches or blemishes. The battery cover is black plastic while the rest is mainly a nickel satin type finish. Other models are available with a different finish. The inside lever will always open the door regardless. There is a switch inside for a passage function which will override the auto lock and pretty much just leave the door unlocked all the time until you switch it back. It does have the ability to handle either left or right hand swing doors with a fairly easy configuration step.The lock has a backup entry function should it go completely dead for some reason. There is a regular key that can be inserted into the unit from the bottom of the exterior or entry side lock mechanism.I have had to contact Veise support once for a question about the compatibility of the G2 gateway. The response was quick and to the point.I might update this review from time to time as I gain further experience with the lock.

The ease of installation was easy. The features, design and quality are all great. I have had my entry keypad for about one year and I have not had any issues. The finger print recognition works great for a little kid that keeps losing keys and has a hard time remembering codes. I recommend this product.

I had to install/uninstall this like 3 times, I've no idea why the external assembly wouldn't connect properly to the internal assembly. The unlock works from inside but not from outside, I'm very hands-on in terms of locks installation but this one gave me a lot of trouble as I couldn't understand what was wrong with the installation as I followed the video/book properly. but anyways finally installed it correctly after 3 tries. I installed the lock as mentioned in the instructions and connected to the app but the lock won't unlock at all from the outside the green light is being displayed, and it says it is unlocked through the app too, and shows the green light but never opened, it is so frustrating to see that after taking my 2 hrs of time troubleshooting. I’ve uninstalled it twice and tried to see what's going on inside, I can clearly see there is an issue with the latch where it cannot latch on to it to pull it back!! Not sure if this is a manufacturing issue or something else. But it finally worked when I reinstalled everything from scratch again, I've no idea what was wrong still.I feel this product needs some product testing overall and QA'ed properly. Also, iveise.com is not working and I've no idea what their customer care # is, so beware of that.But overall, if everything works for you, and all goes well, then it might work out well, One thing we liked is how sturdy it is, both inside/outside. The fingerprint scan works perfectly, the app connection is good, and all app features are good,

The media could not be loaded. ***update: the company replaced the lock that was malfunctioning, and everything works great now. Update to 4 star for the quick customer service——This lock works great for 2 months , and then it stopped working and locks us in!! I change the batteries and it just locks us in every time and takes a few minutes of moving handle up ad down and around to try to get it to open.I called customer service and they asked me to text them my information and they would help get a new one, but they won’t respond to my texts. Very expensive and dangerous if there were ever to be a fire !

I’m giving a five start rating to a product I had trouble with. The reason is that calling the help number connected me to one of the best product support teams I’ve ever encountered. I had already installed a Veise lock on my front door and liked it so much ordered one for another door. Had a problem and Aaron helped me and is getting a replacement part out in an expedited delivery. Very much appreciated. Bottom line for me is great product and great service

Facil de instalar y muy alta calidad.