Cheetah APDAM3B Dual Articulating Arm TV Wall Mount fits 32-65" TVs, Newer Displays up to 83", 115lbs VESA 400 and 16" Studs, Low 2.7" Profile Extends to 14", Full Motion Tilt Swivel Mounting Bracket

This may end up being my biggest review posted, but it has a great outcome. I ended up purchasing 2 of these mounts because of the price and figured if one works then I'll use the other in my room for the TV.So I have a 55" Insignia I have been wanting to set up in our dining room with a full swivel mount so we can turn it multiple angles. I read the reviews and saw some people say they set up their 55" TV and it worked fine and some complained about it. I researched my TV's weight and realized I would be fine and took my chance. The day I got the stand I set it up that night. I did the full process, setting up an idea of where the TV would go, measuring everything, making sure everything was straight and leveled, etc. I wanted this to be perfect, well once we installed the mount (which let me say was very easy, lightweight and came with all the equipment) I leveled everything and it looked perfect. Once we placed the TV on, it was very crooked and I was so upset. But once measuring and tightening up the ball joint on the back I came to think maybe it was a bad mount. The next day I reached out to customer service and sent them pictures and expressed I triple checked everything! I have dealt with some customer service reps that are not helpful or just say send it back we will reimburse you. These guys wanted to make sure I was well taken care of so they told me they would send me a different style mount that would be able to do the same things just instead of a single arm it was a dual arm for the mount. I went ahead and told them my studs were 16" apart and they sent it to me in 2 days!! Here's where I get embarrassed, once I got it, I wanted to set it up at home right away. I started to get everything ready and measure my studs distance and make sure everything was straight, then I came to realize... my studs were 24" apart! Now I felt ridiculous, so I emailed customer support, expressed my situation and told them it was my fault and I would pay for the new one and shipping because all I wanted was my TV on a wall mount. They told me not to worry and send back the one they sent me and they would send out another one with 24" stud points. I was amazed that they were doing all of this so I could be a happy customer. Well sure enough 3 days later, get the new wall mount and set it up right away. I will say it was a lot heavier than the one I am reviewing about but in the end if worked perfect, my TV is on a wall mount with their product and I could not be happier! I have gotten many friends to like it and told them about the experience. Also I ended up setting up the wall mount (that I thought was defective) in our bedroom for our 42" LG and again very easy to do and our TV looks great... I don't think the mount was bad just think my 55" TV may have been too big and possibly the weight was uneven for the TV. I have attached some pictures to show how our 42" LG TV looked on the wall mount, as you can see it can almost come to a full turn which is perfect for us because one picture is our view from our bed.Long story short, if you are looking for a wall mount, I would get this not just for the price but the quality and customer service. Honestly I'd pay whatever price due to customer service, because now I feel no matter what I pay they are going to take care of me. And for that, I thank them with my business and all future business as well.

Update 2-24-2016:Cheetah Mounts has re-engineered this mount and they sent me one of their new models to test. The VESA hole pattern issue has been fixed. They also fixed the issue I mentioned with the A/B markings and the instructions have been updated and are now easy to understand. Kudos to Cheetah Mounts for listening to their customers and making the appropriate adjustments. Clearly this company stands behind their product and they don't want to settle for anything less than a perfect customer satisfaction.In my opinion, they have fixed everything they needed to with this mount and I'm recommending it as an excellent product now plus increasing my rating to 5 stars.Original review:If you need the extensions to fit a standard 400 VESA pattern you're in for some frustration. The build quality is poor on the extensions. 2 of the 4 extensions were fine but the holes one one extension was slightly off making it barely possible to get the bolt into one of the holes. The final extension had one hole drilled way off, it wasn't even close and impossible to mount.I ended up using a drill and a file to ream out two of the hole to get them to align enough to get the bolts in. Even then I had to leave all the bolts on the extensions loose to get it to line up with the mounting holes on the TV. Over an hour later I finally got the extensions and mount attached to the TV.I read all the other reviews and made the choice to pull the pivot bolt in the center to more easily get it on the wall. I bolted on the half of the mount that attached to the TV first. Getting it on the wall is at least a 2 person job, one to hold the TV and the other to slide the pivot pin/bolt back in. It would have been impossible to mount the TV as the instructions indicated which would have been to screw the bolts through the extensions into the TV once the whole mount was attached to the wall.Once the TV is on the wall the mount works fine. There are screws to adjust the tension on the pivot ball to keep the TV from sagging and the mount is sturdy enough to hold my 37 pound TV.My advice to buyers is if you have a smaller TV that won't need the extensions, buy this mount. If you have a larger VESA pattern that will need the extensions buy something else.My advice to the manufacturer is to fix your extensions and pay attention to the build quality. Also improve the instructions. The extensions are marked with and A and a B but no matching A and B anywhere else including no mention of this in the instructions. If there is some kind of trick to making this work easier you should make a Youtube video to show people how although I'd prefer to just have more clear instructions that includes simple information like how to know what is right side up for the extensions. The next time you design a mount, take a look at your competition and design a way to easily attach the TV to the mount once the mount is on the wall and you'll have a far better product.My TV is a 37 pound 51 inch Samsung plasma.There are several things that are good about this mount but these don't outweigh the frustration of getting this mount to work;1. It comes with a nice HDMI cable. This is a great plus for the price.2. It comes with a level. Didn't need it but still a nice plus.3. It comes with a small push button LED that can be hung on the back of the TV to illuminate labels on the TV.4. The mount is made of heavy gauge steel and I found it very sturdy even for a 51 inch TV.5. It comes with a Velcro cable tie.6. The mount is cheap and ships free with Amazon Prime. I've paid more than the cost of this mount just for shipping when I've bought other mounts.