I bought 1 of these, & it just doesn't work for me. What am I doing wrong? I used the brush wet and dry, how do I move the brush on the fabric?

Dear Kevin- Please don't think you are doing something wrong. We wish it weren't so but there are certain conditions where the BFF does not work as well as others. For instance, sometimes pet hair weaves itself into rugs and fabrics and it becomes very hard to pluck back out, and some pet hair is so short and downy that it is really hard to pick up. One of our test doggies is a Boxer with little eyelash size fur, and the BFF works well cleaning his microfiber bed and favorite spot on the couch, but we have heard from the owner of a French Bulldog that she had more difficulty getting up all of the tiny furs in her car's carpeting. Most important to us at Lilly Brush is that you are happy with your purchase, and we would like to refund you fully if you are not. Please give us a call (303-757-4184) or email us (sales@LillyBrush.com) and let us know what we can do to help. You are very important to us! Many thanks! Lilly Brush Co., LLC

Does this work as well on clothing as it sounds like it does on upholstery?

Hi Anna! Great question. The Lilly Brush BFF is designed to work just as well on clothing as on upholstery. We do recommend dampening the bristles slightly before use for clothing made of artificial fibers like polar fleece, nylon, modal, etc. This helps combat the static attachment these fabrics generate with pet hair. Some people do prefer to use our portable Lilly Brush SAVE OUR SWEATERS brush for clothing. It has the same bristles as the BFF, but because it is smaller, they report that it is easier to use for lint and pet hair touch ups on the way out the door or in the car. Most customers purchase the BFF for use on the larger areas in their homes because of its larger bristle surface area and more ergonomic handle. Please feel free to email us with any other questions or feedback. We are always here to help, and would very much appreciate hearing your thoughts on the product. Kind regards,Elsie Hamilton, President, Lilly Brush Co., LLC

I have a concern about washing hair down the sink. Aside from washing it outside, is there another way to clean the hair off of the brush after use?

The bristles are short. As you brush, the hair is gathered in a string or clump and is easily pulled off and thrown away. Very little stays on the brush. I love it.

what is the length of the brush?I can't find that on the information. THANKS to anyone who can answer!

The entire brush is about 9 1/2" long. The bristle section is about 4 1/2" long.

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