When the battery wears out, what exact type of replacement battery does it need?

We use a 12V, 10 AH Lithium Battery. Hope that helps.

Do you have an online user manual and instruction?

You can find the instruction and user manual here: https://nisplaysports.us/pages/instruction

why does my ball NOT shoot at the same height and location?

It is likely due to using a mix of new and used tennis balls (pressurized) with the ball machine, as they have different pressures and will shoot at different heights. There is nothing wrong with ball machine, and it is normal for all tennis machines, and the resolution is simply to replace them with new tennis balls or use pressure-less tennis ball.

what's the return policy?

We offer free returns and exchanges for any broken or defective ball machines. However, for any other returns, such as no longer wanted, the product is not as expected, etc...you may return it to us in “like-new” condition within 30 days of purchase, subject to a 15% restocking fee. Customer is responsible for return shipping. Damages to the machine that require repair will be done at the customer's expense in addition to the restocking fee.

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Item Package Dimensions L x W x H	13 x 11 x 7 inches
Package Weight	5 Pounds
Item Dimensions LxWxH	11 x 8 x 3 inches
Item Weight	26 Pounds
Brand Name	Nisplay
Warranty Description	1 Year Limited Warranty (https://nisplaysports.us/pages/warranty)
Model Name	N1-C-O
Color	Black and Red
Material	Aluminum
Suggested Users	unisex-adult
Number of Items	1
Manufacturer	Nisplay
Style	Oscillator
Included Components	Charger and cables
Size	12.5'' x10.6'' x 12.6'' (342732cm)

Nisplay Portable Tennis Ball Machine (26lbs) - Dual Motor for TopSpin and Backspin, 80+ Balls, Max 68MPH, 4+ Hours Play with External Lithium Battery

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