The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company Hardcover – Illustrated, January 15, 2020

Fantastic book! As someone who's making the transition into Customer Success, this handbook was like finding gold. Ashvin and Ruben did a fantastic job walking the reader through the history of CS, why it's so important to a company's ARR, and how to be a successful CSM by analyzing customer health scores. The CS industry has changed dramatically in the past decade, and this handbook provides new ideas to drive customer engagement and increase retention. I'd recommend this book to those making the transition into Customer Success, as well as established CSMs and CS leaders.

Clear and inspiring content on the practical day-to-day of a #customersuccessmanager -The Customer Success Prof Handbook by Ashvin Vaidyanathan and Ruben Rabago, Gainsight.This handbook was like finding gold. Ashvin and Ruben did a fantastic job walking the reader through their vision of #CS, and how central to your business it is.My main takeaway:📌 As all success is tie to the company product. The role of a Customer Success, beyond reducing #churn, is to work hand in hand with the product team to enhance the product value, based on client's feedback.

I bought this book to help break into a customer success manager position. Although I didn’t land a job doing this, I did learn so much from this book. I could really speak with language of the CSM world which made me happy. I also used it as a reference point for some interview presentations. Goal wasn’t accomplished but this book wasn’t to blame.

I found this book to be packed with good advice. It's concise and practical, a good handbook for any manager tasked with creating, developing and operationalizing customer success in an organization, e.g. defining the role and skills, how to "do" customer success, using health scoring, creating a career path for your CSMs etc. I am using it from a leadership perspective but even as a practicing CSM you will find a lot of useful material in there.

Finished the book in 2 days.Full of basic information and ideas for CSM and executive level In CS world. Will defiantly recommend to anyone who starts to work in CS or is already in it

I am a Sr. CSM with an industry-leading company and I could easily relate the content in this book with my experience as a CSM. I learned new ideas and insights that will help my continued development as a CSM, and my business career and knowledge in general. A helpful lens to apply in both theory and practice!

I got this book due to me starting a new role. Although everyone company is different as to why Customer Success will be doing the fundamental information in this book WILL help you thrive in this career.

This book really takes a “blue sky, everything’s going to be great, you’re going to grow!” Approach. Could use more examples of adversity or methods of compromising the ideal when implementing Customer Success in an existing organization.