Audien ATOM 2 Wireless Rechargeable OTC Hearing Aid, Premium Comfort Design and Nearly Invisible

I couldn't be happier with my aids. I was having feedback issues so called Audien. My rep I talked to was beyond helpful! Ben, addressed my concerns and walked me thru all the steps to get positive results. In the end I upgraded to Atom Pro 2 and they are perfect. No issues at all. Don't get discouraged. These are very easy to change modes and volume. When you call you will actually get a live friendly person on the phone. So I just want to commend Audien for having every capable customer service reps like Ben.

Why did you pick this product vs others?:I picked this brand because of reviews and videos. I received the hearing aids quickly. The sound was more tinny than I would have liked, but that was mitigated by turning down he volume a bit. However, the squealing and howling was something so annoying that even my wife could hear the aids howling. I followed all the suggestions provided from their website, changed the earbud sizes, turned down the volume, and made sure they were tight in my ears. After almost 10 days of trying to make these hearing aids work for me, I gave up. I returned them today.

Value for money:At a reasonable price these OTC hearing aids promised to improve my hearing. These aids have helped significantly in overcoming tinnitus while watching TV. Additionally, the Audien support team had many good reviews, offering excellent support and service. Unfortunately, I did have issues with one unit not holding a battery charge. When I explained the issue to Aleli, she immediately authorized a return for replacement which arrived in just a few days.

I gave these a try. While I was a bit impressed at first with the quality of sound, there were a few problems that persisted. I even exchanged them for a 2nd pair to see if that would resolve my problems.First of all, I noticed an intermittent persistent hum. No matter how I positioned them in my ear or which ear cones I used, the problem persisted. It got irritating after awhile.The other issue I had was the some of the sounds that were amplified. The sound quality is so clear that I could hear my spouse in the other room talking on the phone and I could even hear the voice of the other person on the phone. By the way, the hearing aides were on the lowest volume.I bought these hoping to help me with my main problem, hearing people CLOSE to me talking, and not being interrupted from the surrounding voices and background sounds. I was at a party the other night, and I had to take them out when I was in a small group of 4 guys talking. I couldn't really hear them clearly because the hearing aide was so good at amplifying the other people in the room.I'm going to look for another hearing aide that 1, does not have an intermittent hum, and 2 reduces the background ambience noise so that I can better distinguish the closer conversation, perhaps with some form of noice cancellation.

A bit difficult to fit, one has to fool around to get the proper fit to the ear. Once there and adjusted to wearing them, they function surprisingly well BUT only when they work. I waited for them to charge till both lights were green, fit them in my ear and within half hour one of them died! I recharged them but the one dead, remained dead. I cannot fuss with companies that do not do quality control and ship out defective merchandise. I will try a different company next.

VERY VERY VERY DISAPPOINTED.....I know we only get what we pay for, but I fell for the words in the ads. They do make sounds louder, everything sounds louder, just scratching your ear sounds seems extra loud and annoying. When you turn your head and your collar rubs on your neck, Bham another sound. I am sure from regular hearing aide users that they are built to absorb and relay these sounds differently. Lesson learned.

The customer service for Audien is the best I have had in a very long time. I ordered this and was a little sceptical if they would be any good. I have a mild to medium hearing loss and the price was good for a hearing aid. Got them and charged them and put the first one in. No fancy adjusting very simple. Was shocked at how clear the words on tv was. Put in the second one and could not get it to work. Really liked the way the first one worked so decided to call the help number provided. Rang 3 times and a live, yes I said live, person answered. Aleli listen to my problem and said would ship me new ones, give me a return label for the defective pair, and was really sorry this happened. In 3 hrs I got an e mail back with return label and confirmation a new pair will be shipped. I have every confidence this is going to be a great purchase. Other companies could take lessons on their customer service. If you need a hearing aid this is it

As one reviewer already mentioned -- just to reiterate an important point they made -- it is *critical* to get a tight seal in the ear canal to prevent/greatly subdue whistling and feedback. Just now learning about it all -- can say Im much happier with the tighter seal. Really dont want to provide a star rating right now, but 3 or 4 would be accurate -- maybe a 5 we will see as they go along -- they function much better with a tighter seal which prevents feedback from within the ear to the microphone.