Air Fryer by Cozyna (3.7QT) with airfryer cookbooks (over 50 recipes)

If you are going to read this, focus on the customer service of a company that stood behind its product, even though the customer (me) is at fault.The Fryer:So we bought this after looking at the more expensive fryers offered by Philips . The result? We Love it! It makes nice crispy fries and other "snack" foods, perfectly. (Hint Shaking the basket is a good thing, as well as warming it up for 1-2 mins) It cleans easily, and the kitchen does not smell of oil. We find that an average fries bag from the supermarket can make 2 1/2 batches.I like the compact design, it has 2 nice "handles" at the back which I use to push it in and out of the counter. Solid timer, not complicated control, a nice satisfying ding to tell you it's done. Cleanup is very easy.THE COMPANY: (look at this , you guys!)In short, they a) communicated in a personal way when we bought the product and b) they sent me a replacement basket for a basket that we destroyed - totally our fault- . (see below)I believe companies like that should get rewarded with our business. They certainly are being rewarded with my loyalty - for life. So, buy the fryer!:-)The long storyHere is an actual exchange between me and Cozyna's customer service, after they sent me a personalized email"Hi Harry,My name is Elodie and I am the co-owner of Cozyna. I wanted to personally thank you for your order , it means a lot to us.We are a small company and the way we see it, you are now part of the Cozyna family. We will go above and beyond to give you the best experience. So, if you have any questions or issues about your order or product, please contact us or reply to this email. We are here to help!"---------Reply after a few weeks by me, after we had a mishap (totally our fault)Hi. Actually I have good news and bad news. The good news? We LOVE the fryer. We get crispy fries and no fryer smell.The bad news? We need a replacement part. My wife accidentally set down the basket on the stove , while it was hot (the stove) , and it melted the plastic part of the basket , including the piece that activates the heater.So, can you help me? Can I guy the plastic part? I know it fastens with 3 screws . Or can I buy the replacement basket overall?Let me know , and thank you again for the product.------Response from them:Hello Harry,We are very sorry about this issue. Your happiness and satisfaction is our main priority so we are sending you a replacement basket right away. Once again, we apologize for the inconvenience and if you have any further questions or concerns, please do not hesitate to contact us.Sincerely,Elodie"

New Review:After two months of use, I have up the rating on this product from 4 stars to 5. Turns out we use it a lot. My teenage son insists on using it for heating his frozen corndogs because the results are superior and the cleanup (not that he does that) is easier. I use it for toasting almonds; the quality is perfect and the toasting is WAY easier. Part way through toasting, I pull out the handle, shake the nuts in the container, and put it back in for an even browning. You can't do that with a toaster oven.I guess this Cozyna has earned its place in our kitchen.Earlier Review **Really great customer service & sturdy build, but not exactly what I needed**Cozyna customer service contacted me from the very start, asking if I received the product and inquiring how I liked it. The company seems very eager to make a good name for itself. On this, service is A+. The product itself is sturdy and well made -- one might even call it attractive. However. . .It wasn't exactly what I needed, but I think it's always good to give new products a try. To be honest, the Cozyna Low Fat Healthy Air Fryer doesn't do significantly more than an ordinary toaster oven would. I think the bottom side of food crisps up better than in a toaster oven, but that's hardly enough reason to take up more counter space. The food itself dries out faster than if it was cooked in a traditional oven. One has to eat it right away to get the added benefit of air fryer cooking. Size-wise, it's bigger than I pictured, but not bigger than I hoped for. The circular cooking area measures 8" in diameter. For someone in a small apartment who cooks food that fits in this cooking area, it might be a good purchase: clean-up is easier than a toaster oven. Otherwise, if you already have a toaster oven, just spray your food with cooking oil and you'll get nearly the same results.

Functional: the results are awesome. We made chicken tights cut up with skin (chicharrón de pollo) in it and it was delicious crunchy and very good flavor (I was expecting something like popcorn flavor when you make them in the hot air popcorn machine, but it surprised me in a positive way) and not greasy at all (we didn't take the skin out) all the grease went to the bottom and keep it out of touching the chicken (which I loved). We put two layers, and as the air comes from the top after 25 min at 350f (more or less it's difficult to tell the exact temp) we have to turn it around put the bottom pieces on top for other 25min. One piece was larger than the rest and needed 15 min on addition to that (I like chicken very well cook).Design: quite bulky, but that is not important if you have a big kitchen just make sure you read the size and weight before buying it (I didn't and it took me by surprise). Something funny, the top gray cover has the the cooking temperatures for all type of meat in C°, however the regulator where you program the temp has them in F°, so it didn't really help, I've to go to the manual to confirm which one was the correct, else you have to convert it ( C° to F°). So because of design I give it 4 instead of 5 stars. And yes it's very easy to clean.