Brentwood Home Cypress Cooling Gel Memory Foam, Non-Toxic, Made in California Mattress, Twin XL

Okay, I have been looking, sitting, and laying on many foam beds in the last year, and I thought this Brentwood Bamboo king bed was the ONE for me. I ordered it on june 7 2017 and received it june 12, 2017. Yes it came in a 2foot by 4 1/5 foot box, and I was amazed how compressed the bed was rolled up inside box. The box was a bit heavy, ups delivery man said it weighed 102 lbs. I had gotten the old mattress off the foundation, and was ready for new mattress. So I opened the box at the foot of the bed foundation and proceeded to unbox. There was an initial shrink wrap type of plastic surrounding a large plastic bag that mattress was rolled up in. After removing the initial plastic wrap, I could see the mattress and lunged it onto the foundation. Opening the sealed plastic bag was easy, because there was extra plastic away from mattress that made cutting with scissors simple without cutting the mattress. We left the mattress on bed foundation overnight to breathe to final height. I have an extra bedroom I slept in for first night. On second night, I laid down for sleep on my new Brentwood mattress, and felt the familiar softness yet firm supportive feel of my new bed. I slept wonderfully from 10pm to about 3am, when I woke with the night sweats. I had never had this experience before, and thought it was of the newness of product. But I woke with sweats several times the rest of night/morning. The second night I posted a fan near my bed directed at bed, and this seem to alleviate most of the sweats, but then the experience was too cold and I had to change the fan position. After the fifth night sleeping on this Brentwood Mattress, I realized I had developed a tailbone, lower backache. Not good! I do a lot of lifting in my job, and this became acute. So on june 19, 2017 I decided to return item. The online return process was wanting me to ship back the mattress with a provided shipping label, but there was no way I could rebox this product and ship it back to amazon. I called the 866-216-1072 Amazon customer service number and ended up talking to Alice. Alice stated that because of human interaction with product, Amazon could not accept it for resale. Alice continued in stating that she would put in for a full refund and to expect it to appear on my credit card statement!!!! I had to ask Alice if I had heard her statement right! She reiterated that Amazon could not accept return, but that there would be a complete refund!! WOW!!! I'm totally flabbergasted!! I never thought that possible!! Alice went on to say, I could donate the mattress to my church, or nursing home of my choosing. So from a very appreaciative DAVID in Garland, Texas, I Thank Amazon for their adherence to Amazon's 100% Satisfaction!!!

This product is not supported by Brentwood homes website in which they say they offer a 25 year limited warranty. Ironically Amazon only offers a 30 day warranty. The reason Amazon only offers a 30 day warranty is because no mattress is going to fail within the first 30 days. This product is awful, and it is morally reprehensible that Amazon even carries this product and offers it on their website. I called to try and get money back from Brentwood and Brentwood points their finger at Amazon and Amazon points your finger at Brentwood. Buyer beware, do not purchase this product.Ordered this product based on reviews. First few months everything was great. Mattress was firm and comfortable as one would expect. About six months into use we noticed the middle of the mattress starting to give way. 9 months into use and the mattress is now sagging and beginning to get uncomfortable. The sides are comfortably intact but the middle is failing.Contacted the Brentwood Home company and they essentially said we were out of luck as they only offer a 30 day guarantee. Said to contact amazon.

I have severe ME/CFS and I have been housebound, often bedridden, for many years now. I am young and I deal with an invisible disease which causes intense chemical sensitivity along with extreme weakness, pain and chronic fatigue. My life is very challenging. But I do the best that I can to be as positive as possible within these constrains. …That said, I have very little money due to the fact that I cannot work and I have no family support. This mattress was a huge purchase for me. Even still, it is much less than most mattresses.I think that I am the ultimate tester of a bed. That is one good thing about being bedridden for so long; I can test mattresses! Well, this mattress, is by far, the BEST BEST BEST mattress that I have ever slept on. I have had so many different mattresses throughout the years, including a Tempurpedic mattress. Honestly honestly, this bed is so comfortable and light. At first I was nervous that it would not hold up after a while, if at all. I am physically a big guy, about 250 pounds. But the bed has not had any sagging or odd spots in any way. It is not hot, as many other foam mattresses are. It is not too cool, for that matter either. I have NO problem with smell / odor or any chemical issues whatsoever. -And let me tell you, I aaalways do! MCS (Multiple Chemical Sensitivity) is common with this illness, and I get really sick from almost everything in this world that is not totally natural.This mattress has quite honestly helped my entire life. I am so so grateful to have found this. Perfect size, too. I recommend this to every single person I know and care about. Love it!!!

I bought this 13 inch Bamboo, Gel mattress Nov, 2016. I wanted to wait a few months before reviewing it.This bed is great. It's not as good as the $6000.00 Tempur-pedic my ex got to keep, but it is a close 2nd.I have owned a lot of mattresses, (latex, number bed, memory foam, and a host of name brands) over my lifetime.I am very happy with this product. It has kept it's shape perfectly. It is very comfortable, and hasn't dipped, or drooped in the middle.For the price, it's the best mattress out there.