Avalon Limited Edition Self Cleaning Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Construction, Bottom Loading - UL Listed

My first ever water cooler but as far as I can see it is working well! Love the bottom loading. Feels solid and well constructed. Hot water is very hot! And the cold is refreshing. Very quiet when it cycles. I love it! Looks good in the kitchen with small footprint.

I have had this water cooler for well over 2 years now, no parts have failed. The Unit works as expected.Here is the problem though. Even though this water cooler has the ability to clean itself using ozone, the user is still required to manually clean the internal reservoir every 3 months to get rid of mold that can start growing. That is fine, I don't mind cleaning it but the design of this unit is not engineered in a way so that lay people can easily clean the inside reservoir. It is a a hassle to take it apart and reassemble. There are very thin electrical wires hanging in the way, the tubes a hard to pull off and reconnect, the manual does a poor job of stating where all these parts belong, it is very easy to lose parts if you drop them in the inside. The unit uses non-captive screws that can easily be lost.If this unit was made to be used and cleaned/maintained by lay people, it should have been designed to be easy to dissassemble, taken out and thrown in the dishwasher, and easy to re-assemble.I gave this product a 3 of 5 because it does actually work as advertised, I have owned this for over 2 years and it still heats/cools water without a problem. I would have given it a full 5 starts if I could clean this thing easily.I have also looked into getting this professionally cleaned, Avalon does not have a contract with anyone to clean these units. Also water delivery companies generally only service water coolers bought directly from them, so that does not help.

I purchased this water dispenser with high hopes, but my experience has been nothing short of frustrating. The unit worked fine for the first year, but as soon as the manufacturer's warranty expired, problems started.The Issues:1. The thermostat malfunctioned, causing the water tank to freeze completely.2. Frozen water got stuck in the dispenser, rendering it useless.3. The replacement thermostat is on back order with no clear timeline for availability.Poor Customer Support:- Responses are slow and unhelpful.- They seem unconcerned about the long wait for replacement parts.- No solutions offered for the interim period while waiting for parts.- they suggested for me to get a replacement unit from their website for a price higher than what's on Amazon here.Financial Impact:Now I'm left with an expensive unit I need to dispose and the need to buy bottled water or a new dispenser. I will switch to Brie self cleaning one for the next one.Advice to Potential Buyers:- Think twice before purchasing this model.- If you do buy it, DEFINITELY get extended warranty coverage.- Be prepared for potential issues after the first year.In conclusion, the short lifespan and lack of support make this water dispenser a poor investment. Save yourself the headache and look for a more reliable option or be ready to pay for extended coverage.

I researched a lot of these water dispensers that ranged from Primo, Whirlpool and Avalon. Unfortunately, none of them had 5 star ratings. They were all the same in the sense that the reviews had enough positive reviews to make you think ok, it should not be that bad. However, they all had a similar sampling of bad reviews that ranged from the unit leaks, the unit stops making cold water or not cold enough or my problem which is the water pump does not pump water out of the water jug. I really wanted to have a water dispenser so that I drink more water instead of constantly buying 16oz water bottles. In particular my chiropractor told me to drink more water, so I bought a 48oz water jug that I wanted to fill up daily using the water dispenser. Unfortunately, this water dispenser will not pump water out of the 5 gallon jug.I insert the water pump lid to the water jug as stated in the instructions and close the door. I then proceed to plug in the unit. I hear noise, but no water movement. The manual says it will take 12 minutes to fill the hot and cold tanks. So, I wait and after 10 minutes I still hear no water movement and then the unit stops making noise. The indicator for the water jug starts blinking red which means a water jug is empty. I open the bottom door and see the jug is still full. I looked online and there were youTube videos that said you should check the hoses and make sure they are not loose. So I push on both hoses on the lid end and the pump side and both were tight and not loose. I twist the lid a little to make sure it is tight and then I close the door to try again. To my delight I now start to hear "some" water slushing. After 8 minutes the noise stops and the red light starts blinking again. Since I heard water slushing, I decided to do a test and click on all three buttons to try to dispense water. The hot water button had a very slow stream that eventually trickled out. The room temperature had no water and the cold water button had a pretty steady stream but not that powerful.I open the bottom door again and see that the water jug is no longer full. I do the same thing and look at the hoses where they are still tight and check the lid. I close the door and the unit makes noise, but there is no more water slushing sounds. So, it seems I have a lemon where the water pump is broken.I am not very upset because this came in a large box and it is heavy. I live in a garden style condo on the top floor and there is no elevator. I also have a small sedan, so I have no idea how I would even return this.I would say, buyer beware where I am upset that I cannot get this unit to work. I sent an email to Avalon support and I will see what happens next. Will update based on what assistance I get from Avalon. As of now, I have alot of buyer's remorse.UPDATE 6/28/2019:Here is an update as I promised after I received a response to my email to Avalon customer service. Tyler from Avalon was amazing in helping me get a replacement unit since the one that I received directly from Amazon did not pump water as I noted above. The replacement unit worked and pumped water from the Primo 5 gallon jug that I bought. So I was very happy that I finally had a unit that was pumping water. On this unit, as an extra check, which Tyler suggested to me was to make sure the pump and the water line are tight. On my first unit from Amazon, they were tight but the water still did not pump. On this replacement unit, it was actually loose where the water line and the water pump connected where when I pushed on it, it actually pushed in closer to the pump. So, it was clearly loose here, so if I did not do this, I am sure it would have not pumped water. Tyler emailed me every day to check on the status to see if the unit was working for me. I told him I was happy the unit was pumping, but I was not entirely happy that when the unit was heating/cooling water that the unit was louder than I would prefer since it actually louder than my refrigerator. Tyler asked me additional questions to see if the sound was a loud hum or vibration. He said the unit should have a hum sound like a refrigerator. I replied to him saying there was no vibration, but a loud hum. I told him I was ok with the unit since it pumped water, but I reiterated I would have preferred the unit were quieter. Tyler spoke with his supervisor who agreed to send me another replacement unit since he said repeatedly in all of our email correspondence that Avalon focuses on customer satisfaction and they want their customers to be happy. I told him I would accept this offer for another replacement unit which I received within two days. I now have the new replacement #2 (received on 6/26/209) and it is quieter than my first replacement. The hum when it is cooling and heating is still a little loud, but it is quieter than replacement #1. The pump sound that occurs briefly when you dispense water is also quieter than replacement #1.I was pleasantly surprised by the Avalon customer service where Tyler was amazing. Tyler and another rep from Avalon customer service even called me to check to see if everything was ok and if I was happy with my unit when I was unable to respond to their emails while I was in training all week. Having a company with this level of customer service is very refreshing where the focus is on customer happiness. I have changed my rating from 1 star to 5 star based on this customer service to get it right when it was not right in the beginning.I do see there are some recent comments where individuals are saying the product stopped working for them after 2 years which is outside of the warranty. So, I will keep my fingers crossed.