What is preventing the boom from being clogged?

Nothing. That's why this did not work well for me. The water is not filtered until it is pumped up and showered over the top of the housing. If you spin the shower outwards like it describes it being a feature, it does not filter anything, it just circulates.

There were no suction cups in my package? do they have to be purchased separately? it was listed as included. who do i contact to get suction cups?

Contact Amazon.com customer service

can the filter the fully submerged underwater?

No, it is a shallow water filter.

I just bought this pump and the water is flowing over the top and running down the side, how do i stop this from happening?

That happens when the water can't filter through the sponges fast enough, usually when they're dirty or otherwise clogged.

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HG979 Replacement Sponge

Product ID: 456405795

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🐢Fits HG979 filter

💧Effective filtration

📏Sizes: 4.7x1.8 in

Description

🐠 Dive into Clarity with Hygger's Filter Pads!

PERFECT FIT - Designed specifically for the hygger HG979 turtle filter, ensuring seamless integration.
ECO FRIENDLY CHOICE - Made from durable materials, these pads are designed for long-lasting performance.
DUAL FILTRATION POWER - Includes 6 coarse pads for large debris and 6 fine pads for enhanced clarity.
OPTIMAL WATER QUALITY - Experience crystal-clear water with superior filtration efficiency.
TRANSFORM YOUR AQUARIUM - Upgrade your HG979 filter with 12 premium replacement pads.

The hygger 12 Pack Replacement Aquarium Filter Sponge includes 6 coarse and 6 fine pads specifically designed for the HG979 turtle filter. With dimensions of 4.7 in L x 1.8 in W, these pads provide effective filtration by trapping larger particles and enhancing water clarity.

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