dreame L10s Ultra Robot Vacuum and Mop Combo, Auto Mop Cleaning and Drying, Self-Refilling and Self-Emptying Base for 60 Days of Cleaning, 5300Pa Suction and AI Navigation, Compatible with Alexa

I purchased the L10s Ultra and it is Fantastic! The tech, features, & functionality are amazing. The bot vac does a very good job cleaning & mopping my tile floors, and they look great afterwards. The Dreame Customer support is very good. You can aways get a helpful & knowledgeable person both via phone & chat, and they have excellent follow up & follow through. I have recommended Dreame to others who have then purchased their own Dreame .Dreame has great products & great customer service.

We named ours Penelope, we've had her almost two weeks now and so far she's a dream come true. We recently remodeled and switched from 90% carpet in our house to 100% laminate flooring, with large area rugs in some rooms and no area rugs in other rooms. Honestly it's been quite a hassle to keep the floors clean with so many varying kinds of floor, we used to just vacuum everything, now there's a wild combo of vacuuming, sweeping and mopping we were getting very tired of.Along came the Dreame L10S Ultra. There was quite a bit of fiddling around the first week as the app is not very intuitive nor does it explain how to schedule things like different activities (vac + mop, vac only, mop only etc.) on different days, and there's not much in the way of instructions, "how to" tutorials or what settings do which things. You're somewhat on your own to figure out how to get the unit to do all the things you want at the times and on the days you want.But once we got it sorted out and scheduled to vacuum+mop 3 days a week, vacuum only the other 4 days a week, and to vacuum + mop the bathrooms 7 days a week things really started to click. It also took a while to get the "no-go" areas sorted out, and to put up some virtual walls so the vacuum wouldn't suck up cords under my desk or fall out an open door if it's running while we have the house opened up. Also, like all robot vacuums, you do need to be diligent about tidying up your floor so there's no loose cables, socks, towels, lightweight bath mats etc. that can impede or stop the daily cleaning. But honestly that's for the best, as it forces us to keep our house more tidy.Once we got all those topics addressed Penelope has been fantastic. She has had no problems navigating the house, cleaning everywhere, returning to the base station as needed or emptying either the waste water or dust bin all on her own. The last robo-vac I had, a Neato from a decade ago, couldn't vacuum a single room without getting lost or stuck in a corner and needing to be manually carried to the base to reset.There's some regular maintenance that you need to do, such as emptying the dirty water bin and filling the clean water bin, which we have to do about twice a week. Also, with two dogs and a cat, we have to be diligent about clearing out the brush so it doesn't tangle. But the amount of time those tasks take is miniscule compared to what we were doing to keep the floors clean before Penelope came along.My only real complaints so far are: Poorly designed mobile app that doesn't have very good instructions or tutorials on how to set things up and I *hate* that this unit uses disposable vacuum bags, it's just wasteful. A top end vacuum like this should have a hard reusable dust bin in the base station. Luckily the disposable bags that came with the unit are pretty decent quality and I was able to cut one open and glue a zipper onto it, so now it's reusable.Overall, this unit is fantastic, I'm super glad we bought it.

Loved this robot vac for the first 4 months, but then the vacuum stopped working (no suction motor sound) and the robot would leave curled piles of debris over all the rugs. Thoroughly cleaned unit, replaced air filter with brand new one, but nothing worked. Contacted the company and went through their many steps of troubleshooting, and eventually they agreed there was an issue and requested me to send it to their service center in Plano, Texas, using UPS.I sent it off and UPS indicated it was delivered on 5/16. For over 3 weeks every few days I was in communication with Dreame through email asking them why their repair status website was not showing receipt of the unit for repair when UPS showed it as being delivered.On June 7th I got an email from Dreame indicating they had found the unit and would complete the repair in 5 - 7 working days.After waiting 8 business days with no additional repair status update on their website nor through email, I again emailed them to ask why there had been no status update. They replied back informing me that “Due to the relocation of the repair center, the repair has been temporarily suspended. It is anticipated that the repair will commence in about two weeks.”I replied letting them know that this was unacceptable as they had my unit for well over a month and I had been without the use of it for 2 months, and that I was requesting a full refund. The rep then replied how sorry they are and that he would send my request to the relevant department. That was 3 days ago and no reply from them so far.This whole inability to repair mess is really a shame as I loved the robot vac when it worked. I’m guessing they have become overwhelmed with the number of repairs and have fallen far behind, but they should not make their customers suffer for their lack of ability to repair their units. That’s how a new company tanks its reputation.Dreame should either send out a new unit or refund the purchase price if they are unable to repair warrantable items in a timely manner. They owe it to the customers who took a chance on them.One last thing,,,When I went to add a comment regarding their most recent notification of temporarily suspending the repair to my review of the L10s Ultra Robot Vacuum on Dreame’s website today, I was not able to locate it, nor many of the other 1 star reviews I had previously liked. The review count at the top of the page shows 62 reviews, but in the review section towards the bottom of the page, they indicate only 16. Perhaps their ratings system is as broken as their repair system. Perhaps.***UPDATE*** Received an email yesterday from Dreame saying that since it has been over 30 days since I purchased the unit, they will not provide a refund. This is not a company that cares about serving their customers. I regret giving them my business, but have certainly learned my lesson.***UPDATE 2*** The day after this review I posted on Amazon went up, a new Dream Customer Support Representative named Andy emailed me to say “I am sorry for the inconvenience of your unpleasant experience on Amazon” and included a link to my review directly below. He went on to say he was sorry for the delay in repairing my vacuum and had spoken to a manager who,had agreed with his proposal that they send me a replacement unit instead of repairing mine. He then asked if that was okay for me.I replied asking if this would be a new unit because I did not want a refurbished nor a used unit sent, to which he replied:“We will check all our devices undergo a thorough inspection before shipment to ensure they meet our quality standards. Please rest assured that I will send you a new product.”I also asked for confirmation that this replacement would have the full new product warranty included, to which he replied “If the machine has a non-human performance failure during use the replacement will have a year warranty, hope you can understand.” I took that to mean that it would have the full new product warranty.I received the replacement unit yesterday. When I came to unbox it this morning, after opening the outer shipping box, I noticed that the inner product box appears to have been previously opened and taped over as there is white paper showing where the black paper was removed as it would have stuck to the tape used to seal the box. There was also a piece of cardboard or dried plant matter stuck under the tape on one side. At that point I decided to not open the inner product box. Please see attached pictures which clearly show the box as having previously been opened and taped over again.So my major disappointment with this company continues. I have emailed Andy explaining what I found when attempting to open the obviously not new unit I was sent; and have asked for them to send out a truly new replacement and arrange to pick up the used one they tried to pawn off on me.***UPDATE 3*** After going back and forth with the Dreame CSR through email regarding the new robot vacuum they sent appearing to have been opened, they kept insisting that it was a new unit and requested that I open it and if I had any reservations still that it was used they would then accept a return. So I opened the box and inspected the contents and it did indeed appear to be unused as I could find no signs of that it had previously been in operation.The first few weeks of usage were rough as the unit constantly got stuck somewhere the previous unit had not and it failed to complete a scheduled cleaning. So I again contacted Dreame through email and informed them of the situation. They asked me to check a few things, reset the unit, and perform a sensor cleaning. After performing these steps the unit was finally able to complete a scheduled cleaning and has been working as expected up until 2 nights ago when it again got stuck somewhere it hadn’t before. I’ve again cleaned the sensors and will see if it is again able to complete the cleaning scheduled for tonight.