DELLA Umbra Series 12000 BTU Mini Split Work with Alexa 20 SEER2 Cools Up to 550 Sq.Ft Energy Saving Split AC & Pre-Charged 1 Ton Heat Pump Ductless Inverter System

This product works great I professionally installed it myself, as I put them in for a living. Little bit different from the mitsu, but works just as good. I honestly don't have one complaint about this unit. It is even quieter than some of the higher end ones I have installed. The remote and app are a little fidgety but by far a great product and worth the money Update it has been 2 years and I have not had one problem with this unit it works great and has never failed me heats the room in the winter and cools it in the summer does what it's suppose to do. Highly recommend

DIY install. You should use a heat pump to prep the lines for install. Ours has been installed for 2 summer and 1 winter. Works great. App is much better than the remote for controlling the unit. Be careful not to kink the lines.

Bought for my late 1800's house. Does a great job at keeping the living room comfortable. Pretty easy install with the pump kit they recommend.

To be clear, I have not completed installation yet. I am doing it slowly because I think I will have to order more parts etc. and don't want to stress. But I wanted to give my impressions as I go along. PRO: - very sturdy materials and well built and clean looking. - Arrived quickly CONS: - There really are NO instructions. What they provide does not make sense and goes out of sequence. There are vague references to electrical connections, but not how to find where to connect the cables! Hint: open up the blower unit, then open the panel to the right by undoing the one screw. There is no info on how to move the drain pipe. AND NO template!!!!! Drilling a hole in your wall is guesswork! I'm pretty handy and still got it off a bit and the hole shows a bit under the wall unit. - The website is "Powered by WordPress" which is concerning that they didn't even edit that out! So it's iffy if the company is legit and has any staying ower since they don't have a proper website. - I contacted support 4 days ago and still no reply. - There is no way to register the unit for a warranty. In their drop down, spilt units aren't even an option!!! - The black unit I bought doesn't even show as an option on their website!! - The website contains NO usefull information...no manuals, downloads, only one line of text about the units. - The lines are short, maybe 10 feet! So I am worried about placement of the compressor and will more than likely have to spend another $80 to buy new lines (so consider this when price comparing) UPDATED: fully installed. Used YouTube plusn other resources to install. The hardest part: bending the tubing without pinching it! It was hard to get it all lined up nicely. And the length you can see, just fit. The unit works great!! I can barely hear the inside unit when on low, and on high it's still very quiet!! You can turn the display off as well to eliminate all light! The outside unit is so quiet that I thought it wasn't working!! I actually had to go out and check it, haha. The app is just a version of Smart Life, but if you want to use Amazon echo, you have to add the unit to Smart Life and it functions ok but there's a lag on the app. Using the Della app, it worked perfectly very responsive. I emailed and asked about it but as seems to be the status quo, no reply from support. But it works great with Alexa, the remote is fine as well. Overall I am very pleased with the unit!

Great price for proposed function had not had the time to install this in my office but plan too soon and will update when possible.

Do not buy this unless you fulfill all of the following requirements: -You are generally a very handy person -Your installation will have the minisplit head unit on the exact opposite side of a wall from the condenser -You own a torque wrench -You are using flareseals -You are not extending the length of this at all -You know exactly how to plumb a condensation line Or if you're an HVAC person I guess. Note that very few HVAC people up north will work on this unless you buy it directly from them. If you're planning on having an HVAC person install it, BUY ONE DIRECTLY FROM THEM. This was a nightmare to install in a more custom situation. Save yourself time and money by following my suggestions. You will regret not doing so EDIT: DO NOT BUY THIS MINISPLIT PERIOD! GOOD LUCK FINDING SOMEONE WILLING TO COME OUT. Actually, buy this for someone you hate or recommend it to them. It will make their life a living hell until they gain the good sense to throw it away

This was best investment I've ever made. I put this on the wall on my porch that I've converted to a sun room. This extra space that I enclosed with plexiglass and wood and sealed with insulation stayed about 20 degrees different from out side. With a window unit and heaters. Now with the split unit it stays what ever temp I want it to be. The della split unit is so quite I have to put my ear on it to hear it run sometimes the out side unit is even quite. If you mount on outside wall that is a little thin and only a few inches thick it might give a little bit of a hum but so slight you have to want to hear it. Turbo cool or heat will cool or heat super fast. The remote is confusing really bad even with the instructions. No real video to watch on it and you can not out it on auto and set a temp. When you put it on auto which is what I use the most your temp is not settable. You can NOT set auto. Not even on the app. AUTO can not be set. I have not found anything anywhere that can tell me how to set auto. Otherwise this is perfect 👌 👍 🥰. I love it.

As mini splits go, this one doesn't suck. First black one I've ever installed. Nice for the commercial application but I wouldn't want it for my home. Great deal though!