CHITA Genuine Leather Reclining Swivel Chair with Adjustable Headrest and Ottoman for Living Room, Black

The chair is well-made and does not disappoint - a solid 10/10. All of the mounting hardware was included and chair arrived in perfect condition. Unfortunately the chair must go thru FED-X delivery to get to you- in my experience FED-X is notoriously unreliable and they did not disappoint. Delivery did not go smoothly, however after some minor intervention the chair arrived in 4 days. The seller, despite my frustration and lack of patience, managed to take the high road and maintained a courteous and helpful demeanor throughout, which I appreciate. It really is a wonderful chair.

It smells like real leather. It feels like real leather. Most leather chairs, even in cars, have genuine leather on the seating surfaces and then "leather match" on the backs and underside. "Leather match" means various forms of fake leather. I don't want to open the zipper on this chair to check. I can't tell if the back of the chair is genuine leather or fake. If it's fake, I'm impressed. The seating surface, the arm rests, the ottoman are genuine leather. It's a heavy chair. It takes only eight bolts to assemble.The chair ships in two boxes. The outside box of my shipment was beat up and had open seams. The bolts were tethered to the inside by a red ribbon so they couldn't fall out. I suspect some people miss that the bolts are taped to the box and accidentally throw them out with the packaging.The chair, ottoman, and their bases all have a sticker that says "Front" with an arrow. Line up the arrows, install the four bolts and you're done. There is an instruction pamphlet.The headrest tilts forward two ratchet notches. I originally thought the mechanism was faulty, because it wouldn't stay forward. Then I looked at the instructions, and discovered my headrest works correctly. It's a surprisingly solid, sturdy, very comfortable, genuine leather recliner with ottoman. I added a picture from the instructions that confirms exactly how the chair reclines. It's an excellent cable release. I think those chairs which require you to loosen a knob, adjust the recliner, and then retighten the knob, are a lazy design.

This is not a small purchase, I paid just over 1k for this. I have been trying out and searching for a comfy lounge chair for a few years now. I have previously owned lounge chairs from IKEA and Living Spaces. This Chita Elvin caught my eyes via a YouTube recommendation. Since then I have read many reviews and done a fair amount of research before making this purchase. There are mixed reviews, mostly on the hardware/assembling side, but seeing that everyone said they have excellent and responsive customer service, I bit the bullet and ordered the saddle color one.Order, delivery and packaging:Everything came in within 3 day’s time in two boxes. One large and one small. I got the legs of the chair and ottoman in one box on the second day, this is the smaller box. It came in good shape, packaging inside was top notch. Then the chair body and ottoman on the third day. This is in a large L-shaped box, that is 65 lbs. However, it came damaged and partly opened. Thankfully, the inner packaging job was done brilliantly, Styrofoam took most of the hits, nothing important inside was damaged.Assembly:It was surprisingly simple to put together. Four bolts join the legs to the ottoman, and another four bolts and washers join the chair body to the legs. These legs have a nice heft to it. With that said, you can definitely put this together on your own, but it is much easier to have a second pair of hands to help. I'd recommend doing that just to avoid scratches and dings to the chair during the assembly. There were many buyers before me that complained about bolts being too short and/or misaligned. I am guessing that the issue has been sorted by the seller because this didn't apply to me. I am also not too crazy about the silly amount of warning labels that are stuck on the bottom.Customer Service:I found the hardware for the ottoman in a bright red plastic bag taped to the ottoman's wrapping plastic. It's 4 [M6x25mm] bolts plus a wrench. Nothing to it. However, hardware for the chair is nowhere to be found. According to the user manual, I am missing: 4 [M6x25mm] bolts, 4 [M6] spring washer, 4 [M6] flat washer. I contacted their customer service via the Amazon portal, and they got back to me in around 24hrs, on a weekend. They said they are going to send out the replacement hardware, and it is going to take another 5-10 days. Unacceptable, given I paid good money for it. The saving grace was that they are very polite and responsive. Anyway, I remember about another reviewer that went to a hardware store for new bolts and I did just that. I got myself longer bolts M6x35 with washer and spring. It did the job perfectly and I am happy that it got sorted.Final Verdict:I am 5'8" 165lbs. This chair is the right fit for me, cushioning is just right, not too pillowy and not too firm. The memory return feature also is very nice. Mechanical recline function is very smooth. The control for the recline is also situated in a good position and the part doesn’t feel cheap. I can sit in this chair for hours and don't have any weird aches after. Legs on the chair are heavy and it obviously works well on a carpeted surface. It does slide just a bit on a hard surface floor, but it has hard plastic caps on the bottom so it doesn’t scratch your floor.TL;DR?It’s nice. Legit. Get it. Customer service is responsive and polite.

I was pleasantly surprised at the quality of the leather - I had my fingers crossed that is was true top grain leather. I have other leather covered furniture and the leather used on this chair is very high quality. The stitching is some of the best I have seen - it is NOT going to fall apart. The base's are SOLID - not some cheap inexpensive hollow tubing. I did quite a bit of research before I pulled the trigger and I'm happy to have chosen this. I very seldom give reviews but this chair deserves one - TOP NOTCH ALL THE WAY......

Simply a masterpiece, the leather and wood on this are top quality. The smell when I sit in it is bliss. Very heavy and well made chair, worth the price. Shipping was fast too for such a massive item