JUMPZYLLA Trampoline Outdoor 8FT 10FT 12FT 14FT 15FT 16FT with Enclosure and Ladder, ASTM Approved Recreational Trampoline for Kids and Adults, Anti-Rust Coated Frame

Buy this one you won't regret it! This is an awesome quality trampoline and customer service is top notch.. We held out for a couple years when our kids started asking to see if it was just a phase. It's just that you see everyone trying to give away and old rusty trampoline all the time and everyone told us "once you have one they'll never use it, they weather quickly, bad investment since it doesnt last"- Wrong. Purchased as a christmas gift 2022, setup june 2023 a now its year later so offering a thorough review here. The quality is awesome, the powdered finish on the metal rods really helped with any signs of weathering, rust etc. after a full year of unforgiving PA weather it still looks brand new..no sun fading either and we purchased solid black. The reason for my customer service review- we had ours setup for about 2 months last sunmer and a massive storm came through. A huge section of our neighbors tree fell directly on the trampoline. The size of the tree could have easily crushed anything in its path. It landed directly on the net in between 2 of the poles and the net actually held the tree up off the ground !! The netting itself sustained no damage as in tears etc, but due to the weight of the tree the upper curved poles did bend inward and one of the fiberglass rods broke that slides in the top of the net ( it had direct contact on impact so im not suprised). Talk about a strong quality made product!!! My 1st thought was ( well, other than being furious because it was brand new and this wasnt the 1st time we had issues with this tree that isnt ours) but if it can hold a huge tree off the ground we'll ok thats actually great I'm now 100% sure it will hold my kids inside when thry are flipping around!!! We waited all summer but our neighbor failed to follow through on promise of replacement - it wasn't that huge of a deal once the tree was cleared we bent the poles backward & made it work for the remaining usable months last year- the shape of net didn't look pretty and tight because but other than that it still appeared and functioned like new. Fast forward to this spring- we started looking into purchasing a whole new trampoline ( still jumpzylla of course) - to my suprise you can buy replacement pieces Jumpzylla has a catalog on their website you can choose piece by piece and they are reasonably priced too. However, I was not able to locate 1 item- the fiberglass rod that slides in the top of the net between the poles. So I reached out to their customer service team before buying an alternate name brand replacement ( mind you this is a year later) 1. For claims that say customer service doesn't respond - they do!! and very quickly via email. 2. I explained the situation : needed to buy a replacement fiberglass rod not available in the catalog etc etc and the reason why. They asked some questions about how the damage happened & what pieces were ruined. I was very upfront with the fact we purchased in December 2022 and its now June 2024, I sent a few photos of the damaged parts, the tree that fell on it and within 2 days ( 3 emails later) they shipped me all the pieces and covered it under warranty!!! If that's not superb customer service- and not even just because it was free but because they communicated in a timely fashion and were more than willing to help ( It was only supposed to be a 1 year warranty) ok- a couple pointers1. In the late fall ( october-ish) we did remove the upper pieces of the trampoline ( padding over springs, mat, springs, padded poles) to store for the winter we figured this would help with longevity it doesnt take long to put the upper portion back on.2. The net section can be a little tricky to lace on initial setup the directions really dont explain how much tension but avoid making it super tight or you will run out of string halfway around the trampoline and have to unlace it and start all over ( its a pain in the butt) , be sure that you see a small gap between the loops and the net.the net shoukd not be flush with the trampoline mat. I'd safely say leave a 1 inch gap.3. I do agree with the review I read about the fiberglass rods being a pain to get in because they have no " give" they are really hard and you will need 2 people for this more than any other step in my opinion- you have to try to bend a solid rod to a slight curve to slide it in the holes between 2 t connectors on each section at the top of the net- However, after seeing a tree fall on the trampoline I can appreciate the fact that these are has hard as they are and the fact the net is so durable too.

Jumpzylla has been fantastic. I bought the 12ft trampoline 3 years ago. It has held up quite well even with the coastal salty air and lots and lots of bouncing from the kids. They love it and all their friends love it too. Its the first thing my nephews run to when they come over.The real reason for writing this review is to call out Jumpzylla for their outstanding customer service and for backing their product. I had a couple of the bars that hold up the safety net get bent and damaged over time and the safety net itself eventually got a few tears. I emailed Jumpzylla and they responded in less than 24 hours. They asked to confirm the damaged parts, my address and to send some pictures. The next email was a comfirmation of the replacement parts shipping. Again, this is 3 years later. I can't sing their praises enough. Absolutely amazing.Buy with confidence.

Amazing trampoline our kiddos love it. It has already brought hours of fun our first week of owning it. I ordered the 8ft because we have a smaller yard and it fit perfect. Though it’s the smaller size my two toddlers are able to jump together with plenty of space. The size also does not hinder its bounce and springiness. The safety netting and poles are very sturdy and well made. This is a pretty attractive trampoline. My neighbor has the same size trampoline that she purchased for twice the money and its not nearly as nice. It was pretty quick and easy to put together. It states it requires two people but I was able to manage solo. The only two issues I had so is the pull the string on the zipper instantly came unseen. Not a huge issue as I was able to just tie it on. The other problem was I didn’t really care for the stakes it came with. I really didn’t understand how they could hold anything down. Overall extremely happy with my purchase.

First off, WONDERFUL customer service from JumpZylla. We were sent the wrong color by Amazon and the option given was to return the item for $160 and purchase a new one at full price through Amazon. We ended up contacting the company ourselves and they ended up replying within a few hours with multiple options for us to get the color we paid for. GREAT customer service!Second, the trampoline is easy to put together and the quality seems to be good! We have already had a few hours of fun jumping on it! The net isn't loose like some trampolines so its holds nicely when its bumped into instead of a kid falling on it. I'd buy another product from this company with just the customer service alone!

It was very easy to setup, maybe took an hour or two. Instructions were clear and all parts were accounted for the 12ft trampoline. Kids have been playing with it for 2 weeks now and its been a fun time. I do recommend verifying you have tied all your items down securely.We did have a shipping error where we recieved the completely wrong trampoline the first time, but was quickly and easily corrected with their tech/customer service at no cost to us. They were very friendly with their interactions.

I am super impressed with both the trampoline as a product and with the company. The trampoline is one of the best built trampolines I've seen and I was super impressed with the safety features such as the curved net support rods. My kids love it and then when I moved a couple months later and lost some parts in transit, I reached out to the company and they are helping me to get those parts replaced even though it isn't their fault! I highly recommend going with this trampoline!

I bought this trampoline two years ago, it gets a ton of use, kids love it, the net makes it a lot safer, really happy with my purchase. I moved so took it apart and when I was ready to put it back together I couldn't find the screws for the legs, completely my fault. I contacted seller and told them and they sent me all the necessary hardware to put it up again. I was really surprised to get the hardware packet from them, they didn't even charge me.