OKAI Electric Bike for Adults, Foldable Class 2 E Bike, Suspension Fork, 20" Fat Tire, 59 Miles Range, 672W Power Motor, 20 MPH Throttle Speed, 48V Removable Battery, 7-Speed Drivetrain, Women/Men

I absolutely love this bike. Fast comfortable smooth. It's a head turner. You can't go wrong. Very well made and heavy duty and rugged. Ride very smooth. Been biking over an hour every day since I got it.

BLUETOOTH UNRELIABLEKEEP IN MIND THEY ALREADY HAVE MODEL AND SERIAL NUMBER. SO, I PUT IN A TICKET AND THIS IS THE EMAIL REPLY:Thank you for contacting OKAI and we apologize for any difficulties you have encountered with your OKAI product. In order to assist you more effectively, we kindly ask for the following details:Mailing AddressA copy of your invoiceThe model numberThe serial numberWhat is its charge cycle history?What type of terrain are you riding on?What is the weight of the load being carriedWhat is the average temperature during use?What is the tire pressure of the scooter?When was the last maintenance performed, and what was performed?Pictures or videos that could aid us in assessing the situation.

This is a great bike, good looking heavy lots of fun ridding. Customer service is the absolute worst joke ever. First, I called Okai, they do not take phone calls, they only do customer service business by e-mail. Each question requires a minimum of 24 hours to respond. So, as you can imagine it can days and weeks to get to the bottom of an issue. My kick stand assembly was broken on arrival, the bike will not stand up. Emailed Okai, took 12 days to get a final response which was that kick stands are only warranted for 7 days from purchase, now I need to purchase the assembly from them, because of their slow communication policy. What a joke, they play games with customers, absolute worst customer service I have experienced from any company. So far, I think the company Okai is a scammer, take your money and run! Beware!

This thing is quick and fun… makes getting around super easy. Love it!

Very very nice e-bike and high quality and durable I like the app & screen on the bike

When it arrived the box was so damaged and the fender bars had got all bent and had to take them off and am going to have to order knew ones along with a few other things, but over all this bike is the most amazing thing I have ever owned and waiting for the 4th to pass so I can take it out on the road.

I use it to commute to work and to go to the store for quick pick-ups. I've put 61 miles on in total - and I think it's rad. I do worry that it will be stolen quite a bit so I have a pretty heavy duty chain in my cargo bag. In a nutshell, I'm very happy with it on base line performance. The overall design is nice, it looks like a complete product, not a regular bike with an engine and a battery strapped on. It's just a beautifully designed package. That said, there are a few missed opportunities, and the designers are way ahead of the engineers.Here are the good points:Speed & Battery Range:It's fast, especially when unlocked. I've got it to go up to 32 miles an hour with pedal assist, and I can get about 18 miles of distance with minimal pedal assist. I use the pedal assist to get it rolling and going as fast as possible as soon as possible, then let the motor sustain the higher speed on its own.Safety Features:The disc brakes are great, allowing you to stop at the rate of a motorcycle, and the front fork has a shock system that adds to the braking power and makes the road a lot more comfortable. The 4" tires give you a lot of road to stick to, and absorb a lot more impact than typical 2.25" tires. The headlight is very powerful, nearly motorcycle level bright, so you can see just about everything at night with no problems.Gearing:The pedal system is pretty good, with a singular front cog and a mountain bike worthy rear hub so you're not checking through a bunch of gears and over-operating having to be too concerned with tuning on a daily basis.Other Features:It has a nice build-in kickstand and an almost silly bell, and thoughtful wheel splash guards to keep you and the bike generally clean and safe from debris you might kick up. The app allows you to keep track of your mileage, change lighting options and somehow lock the bike, though I haven't quite figured out how this might work.I hope to see improvements on the next generation .Speed and Range:It would be nice to have the capacity to add a second battery and double your range. No complaints about the standard battery - it's right in line with everything else the market offers. To get 45 miles of range, you will need to pedal quite a lot.Safety Features:It does seem odd that there isn't a brake light, considering the motor does has a sensor somehow related to the brakes. Hitting the brakes stops the motor, so there is an electrical response system built into the brakes, therefore a point of interaction that should be able to operate a brake light. All in all, the body lights make you so visible that it's not a real safety concern, and brake lights are not standard feature on a bicycle, but they are on a moped, and this is about as fast as a moped.Gearing:From an engineering perspective, I do think it's geared a little low for the ideal scenario, which is as a commuter bike. I am considering replacing the front cog with something a little higher so I can get more out of my pedaling at higher speeds and potentially increase my distance. In low gear I can't imagine I'll ever be in a position to need that much power. It might make sense for some off-road terrain, but for the most part I just can't see this making sense as a mountain bike with steep inclines - it just doesn't seem like a suitable application, and the gearing is just kind of an after-thought.Other Features:The app does not seem complete - it's fairly cumbersome and appears to be made for scooters more than the bike. I'm not 100% sure what some of the features actually do, and some of the lighting features and security features don't seem to work at all. It seems like it's still under development, but on the whole, the app is not needed to operate the bike so it doesn't really impede performance in any way. Missed opportunity in terms of built on cargo rack, but there are options out there. You wll need to look for cargo racks designed to fit a frame that will house a 4" wheel. The frame is substantially thicker than most bikes as well, therefore it will most likely require some level of adaptation if you want a sturdy cargo rack that can transfer load back down to the frame rather than just cantilevering off of the seat-post. Because the frame is sturdy and ideal for carrying cargo, a built in cargo rack, or just one designed specifically for the bike seems kind of ideal. I managed to find one that allowed me to make use of the mounting points for the wheel guard anchors.Pedal Assist Operation:If there's anything negative I have to say about bike it's with regard to the pedal assist operation.The way it works is that it kicks on when the front crank is rotating. You don't necessarily have to be engaging the rear hub and delivering power, you can just cycle real slow and pedal assist will engage at the same speed it would if you were cycling fast. At the end of the day, what's really happening is that turning the front crank is operating an on/off switch that tells the motor to go. The amount of power put into the system is determined by the setting of the bike, at level 1, 2, or 3. The the rear wheel will engage at the set strength and you can supply additional power by assisting the engine with additional torque.There is also a bit of lag in the engagement and disengagement process which makes it kind of touchy to ride in a pack and as a result, the pedal assist doesn't operate well at slow speeds, so if for some reason you need to go slow, just turn off the pedal assist. There is a handlebar button/control that allows you to do this pretty easily.I've found the engagement method to be a bit of a nuisance when I downcycle for a stop sign. I typically shift down about 2 - 4 gears so that I have more power to get rolling. To get the chain into the right gearing I have to cycle just a wee bit. This is happening while I'm trying to slow down, actually coasting to a slow down, and since I'm pedaling to get the chain shift to happen, the electric motor thinks its time for accelerating. If the engagement were something that operated according to force applied to the rear wheel through the chain, in a more analog way rather than as an on-off switch signaled through the crankshaft rotation, the results would be a bit more in tune with the operator directives.